Ecommerce Executive

ghd; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in hair styling tools is seeking a Global Junior Ecommerce Executive to enhance the customer experience on ghdhair.com. The role involves A/B testing, cross-functional collaboration, and supporting digital content strategies. Ideal candidates are passionate about the brand and possess strong organizational and communication skills. This position offers a hybrid working pattern based in Leeds.

Qualifications

• Strong organizational skills to manage multiple priorities.
• Proactive with a positive attitude and willingness to learn.

Responsibilities

• Support A/B testing for ghdhair.com to enhance user experience.
• Work cross-functionally to improve website design and functionality.
• Assist in executing digital content strategy for ghdhair.com.

Skills

Organizational Skills

Communication

Creativity

Teamwork

Tools

CMS

Adobe Photoshop

Job description

ABOUT THIS ROLE

This exciting new role will support in the global acceleration and enhancement of ghdhair.com onsite customer experience (CX) and user experience (UX), through the use of A/B testing. The Global Junior Ecommerce Executive will be supporting in the daily operations of ghdhair.com, working cross functionally with multiple stakeholders to ensure a best-in-class digital customer journey.

This role will also support in the delivery of development roadmap enhancements to ghdhair.com, across multiple stages of the development cycle - from story writing, gathering requirements and information to help build product stories, through to global roll out and business user adoption.

This position is an 18-month fixed term contract.

LOCATION

This role will be based in our Leeds office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH.

JOB ROLE AND RESPONSIBILITIES

• Support in driving the A/B testing workstream for ghdhair.com, helping to ensure that all areas of the ghdhair.com global content acceleration plan has been prioritised and tested.
• Supporting in the execution of the ghdhair.com global content acceleration plan, providing support to the global content team where required.
• Work cross functionally with the global brand and studio team to enhance website design and functionality, always championing a premium user experience
• Review competitor landscape, including premium brands, to ensure ghdhair.com is delivering a best-in-class user experience.
• Support the Global Senior Ecommerce Product and Content Manager in executing a digital content strategy for ghdhair.com to provide a best-in-class customer experience.
• Support the Global Ecommerce Development Product Manager to deliver key development roadmap initiatives, assisting with story investigations, testing, roll out processes and business user support.
• Work to become a Super-User and champion of the CMS, supporting Local teams with technical troubleshooting, CMS best practices and how-to documentation.
• Work with the Digital Performance team to optimise the onsite content & structural aspects of the website to improve SEO.
• Support the evolution of 3rd party tools and integrations on ghdhair.com, supporting the Global Ecommerce Development Product Manager with BAU updates and ongoing optimisations.

REQUIREMENTS

Essential:

• Passionate about ghd as a brand, with a genuine interest in hair styling and technology.
• Digital first mindset, eager to always champion a premium user experience.
• Proactive with a positive attitude, a flexible approach to working and a willingness to learn how websites operate.
• Strong organisational skills, with the ability to manage multiple priorities at once.
• High level of rigor and attention to detail.
• Ability to work in a fast-paced environment with tight deadlines.
• Resourceful, creative, and flexible.
• Strong communication, networking, and interpersonal skills.
• Great team worker.

Desirable:

• Previous use of a website CMS and adobe photoshop.

WHO ARE WE?

Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver “safer for hair” heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally.

Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day!

VALUES

We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.

• Collaborative – We work together to create the extraordinary.
• Creative – We foster creativity & excellence to create value for our brands and business.
• Courageous – We are agile, entrepreneurial & we own our future.
• Connected – We stay connected and ensure we are always consumer first.

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