eCommerce Enablement Executive

SYNNEX; Basingstoke; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in Basingstoke seeks an individual to enhance eCommerce platforms and EDI capabilities. The role involves operational responsibilities such as promoting tools and overseeing integration, requiring strong knowledge of eCommerce and excellent customer service skills. Join a collaborative culture that values inclusion and development.

Benefits

Outstanding benefits package

Private healthcare

Enhanced maternity and family leave

Career development programs

Employee Assistance Programme

Qualifications

• Principal knowledge of eCommerce applications.
• Demonstrate business acumen with a focus on customer service.
• Eager to learn and adapt swiftly to changing environments.

Responsibilities

• Promote eCommerce tools and deliver training sessions.
• Improve webshop and EDI integration support processes.
• Lead customer onboarding and integration for EDI.

Skills

E-commerce applications

Business acumen

Analytical capabilities

Customer service

Collaboration

Tools

EDI

SAP

Job description

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.

We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

We are both passionate about our people and about the environment. Year- on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.

If you are as excited as we are to be part of shaping our future business and will live by all of our core values we’d like to hear from you.

We can offer you:

· A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.

· Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.

· Enhanced maternity and family leave.

· Benchmarked salary and progression paths.

· Hybrid working environment

· Employee Assistance Programme

Job Purpose:

To drive adoption, integration and continuous improvement of TD SYNNEX’s eCommerce platforms and EDI (Electronic Data Interchange) capabilities and solutions, enhancing the digital experience for customers and improving operational efficiency.

Key Responsibilities:

Operational Responsibilities (Local & Customer-Facing):

• Promote the use of eCommerce tools internally and externally (including site visits), delivering targeted training sessions and support materials to internal teams and customers to increase eCommerce tool adoption and usage.

• Oversee and continuously improve webshop and EDI integration support processes, identifying opportunities for automation to enhance scalability.

• Lead customer onboarding and integration for EDI, ensuring accurate and timely implementation.

• Provide structured support and guidance on datapack workflows and digital ordering tools.

• Serve as the first escalation point for local eCommerce issues, ensuring quick resolution and documenting learnings for future improvements.

Strategic & Cross-Regional Collaboration:

• Implement regional eCommerce initiatives aligned with business plans and KPIs.

• Represent the country/region in European eCommerce boards to influence platform direction, share feedback, and align on standards.

• Coordinate with regional and European project teams to support feature development, testing, and release readiness.

• Stay current on customer expectations and market trends to influence the evolution of eCommerce and EDI offerings.

• Report on adoption metrics, project milestones, issues, and risks to the E-Commerce Manager.

Knowledge, Skills and Experience:

• Principal knowledge of E-commerce applications

• Knowledge of EDI and SAP is an advantage

• Demonstrate Business acumen with a focus on excellent customer service

• Analytical capabilities

• Work across multiple departments and divisions

• Structure workload independently and deliver based on defined priorities

• Encourage an open dialogue and debate

• Eager to learn and adopt swiftly to changing environments

At TD SYNNEX we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

We value the difference that you bring and offer a culture for you to thrive and succeed.

#LI-CG1

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!