eCommerce Director

Global-e; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading eCommerce platform in London is seeking an experienced eCommerce Director to develop strategies for online sales and manage relationships with merchants. The ideal candidate has expertise in online retail and a proven ability to drive digital growth. Responsibilities include overseeing site performance, analyzing market trends, and ensuring merchant satisfaction. This role is critical for driving international sales and enhancing customer experiences.

Qualifications

• Proven track record in leading eCommerce initiatives.
• Experience in managing merchant relationships.
• Strong analytical skills to interpret market trends.

Responsibilities

• Develop and implement eCommerce strategy.
• Oversee site merchandising and content management.
• Analyze trends to identify growth opportunities.
• Build relationships with merchants for long-term success.

Skills

Online retail expertise

Digital growth strategy

Interpersonal skills

Data analysis

Customer experience optimization

A/B testing knowledge

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe, and Asia, Global-e makes selling internationally as simple as selling domestically. Through our comprehensive end-to-end solutions that combine localization capabilities, big-data business intelligence models, and streamlined logistics, we help retailers and brands increase international sales and achieve global online growth. Our people are key to our success, and we are always looking for driven, talented, and ambitious individuals to join our growing international team.

Borderfree.com is the global shopping destination connecting customers to the world’s most desirable brands, offering the latest trends, exclusive sales, and international favorites, making global style accessible with just a click.

Role Summary

We are seeking a highly strategic and results-oriented eCommerce Director to lead our overall eCommerce strategy and execution. This role also serves as the primary liaison and relationship manager for our merchants. The ideal candidate will have a deep understanding of online retail, a proven track record in digital growth, and excellent interpersonal skills to build strong partnerships with our merchant community. The eCommerce Director will shape our digital storefront, optimize the customer journey, and ensure merchant success on our platform.

Key Responsibilities

eCommerce Strategy & Operations

• Develop and implement a comprehensive eCommerce strategy to boost online sales, customer acquisition, and retention.
• Oversee platform aspects including site merchandising, content management, user experience (UX), customer journey, and technical performance.
• Analyze market, merchant, and customer trends to identify new growth opportunities.
• Manage eCommerce activities, forecast sales, and report on KPIs such as conversion rates, average order value, and customer lifetime value.
• Collaborate with marketing, product, and technology teams to ensure a cohesive online presence.
• Implement A/B testing and personalization to enhance the shopping experience.
• Ensure the platform is scalable, secure, and compliant with regulations.

Merchant Relationship Management

• Serve as the main contact for strategic merchant discussions.
• Build and maintain long-term relationships with merchants, understanding their goals and challenges.
• Develop strategies for efficient merchant onboarding and retention.
• Provide merchants with insights and tools to optimize their performance, such as product listing tips, promotional strategies, and inventory management.
• Negotiate terms, resolve conflicts, and ensure merchant satisfaction.
• Gather feedback to improve the platform and inform product development.
• Advocate for merchant needs within the company and contribute to cross-functional initiatives.