eCommerce & Digital Operations Coordinator

JR United Kingdom; Oxford; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

A leading furniture supplier in the UK seeks an eCommerce & Digital Operations Coordinator to enhance their digital offerings. This role, located in Oxford with hybrid work options, involves managing customer experiences and product data coordination, contributing significantly to the company's online presence and compliance standards.

Qualifications

• Strong organisational and multitasking skills required.
• High attention to detail, especially with product data.
• Clear communication skills for internal and external audiences.

Responsibilities

• Respond to customer queries on eCommerce and digital platforms.
• Manage new product listings and updates for digital retail.
• Maintain a Master Product Data Record for accuracy across channels.

Skills

Organisational skills

Attention to detail

Professional communication

Confidence with digital systems

Multitasking

Tools

Microsoft Office

ERP systems

Website content management systems

Job description

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eCommerce & Digital Operations Coordinator, oxford district

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Client:

Location:

oxford district, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Location: Bicester (Hybrid working available)

Reports to: Head of eCommerce and Head of Operations (Digital Clients)

About Bentley Designs

At Bentley Designs, we are a proud, family-owned business with a legacy spanning four decades. As one of the UK and Ireland’s leading furniture suppliers, we are known for combining timeless craftsmanship with design-led innovation, producing stylish, high-quality ranges for the modern home.

We’ve expanded from our roots in wholesale into digital and direct-to-consumer channels, with our products now listed on both trade-facing and direct-to-consumer eCommerce websites, as well as a number of third-party digital retail platforms.

The Role

We’re looking for a detail-driven, proactive eCommerce & Digital Operations Coordinator to support the fast-growing digital side of our business. This is a dual-reporting role, working across both eCommerce and digital partner operations, with a mix of customer service, product data coordination and compliance-related responsibilities.

The ideal candidate will be comfortable managing digital workflows and supporting internal processes, while ensuring our online channels remain accurate, consistent and well presented. This role offers an exciting opportunity to contribute to a high-growth area of the business. It sits at the centre of how we manage product information, serve online customers, and meet regulatory standards. Some responsibilities may evolve or be re-scoped to suit the strengths of the successful candidate.

Key Responsibilities

Customer Experience

• Respond to customer queries via phone, email and online chat across our D2C eCommerce websites and third-party digital retail platforms
• Track service cases from initial contact through to delivery, using our delivery partner system (Furdeco)
• Monitor incoming orders and ensure accurate updates in our ERP system

Digital Product Management

• Manage the setup of new product listings and updates to existing ones across the eCommerce websites and partner digital retail platforms
• Ensure product specifications, images and attributes are accurate and aligned with platform requirements
• Gather product details such as dimensions, specifications, features and imagery in coordination with internal teams and act as a point of contact for correcting listing errors and resolving data discrepancies
• Help to maintain a Master Product Data Record to ensure consistent, up-to-date information is available across all channels

What We’re Looking For

• Strong organisational and multitasking skills
• High attention to detail, especially when handling product data and digital content
• Clear, professional communication skills across both internal and external audiences
• Confidence working with digital systems including ERP systems (ours is currently Exchequer), Microsoft Office and website content management systems
• A collaborative, can-do attitude with the ability to prioritise and adapt in a fast-paced environment

Why Join Us?

You’ll be part of a supportive, ambitious team within a fast-growing area of the business. This is a unique opportunity to help shape how Bentley Designs manages and presents its digital offer. The role offers genuine scope to grow, take ownership and build expertise within one of the UK’s most respected furniture suppliers.