Ecommerce Co-ordinator

North Essex Health and Safety; Marlborough; On-site; GBP 25,000 - 35,000; Full time

Job description

Marlborough office

Sarah Raven is a gardening and lifestyle online retailer. Founded 30 years ago by Sarah Raven, Founder and Creative Director, we're on a mission to inspire and guide everyone to discover their passion for gardening. Our commitment to trialing and testing everything we sell means that customers can trust us to curate the very best plants, gardening kit, and homeware. We believe in supporting each other and caring for the wider environment, ensuring that everything we do is both beautiful and sustainable.

Role Overview

As our Ecommerce Co-ordinator, you will play a pivotal role in managing and optimising our online store. You will be responsible for ensuring the smooth running of our website, enhancing the customer journey, and supporting performance marketing, brand and CRM teams to maximise conversions and revenue growth. Reporting into the Technical eCommerce lead.

Key Responsibilities

• Website Management: Maintain and update product listings, landing pages, and site content to ensure a seamless shopping experience.
• Trading & Merchandising: Analyse website performance and user behaviour to optimise product placement, navigation, and promotions.
• Promotions & Campaigns: Assist in executing promotional activities, including seasonal sales, discounts, and new product launches.
• SEO & Content Optimisation: Work with the content and marketing teams to improve on-page SEO and drive organic traffic.
• Digital Marketing Support: Collaborate with paid media, email marketing, and social teams to ensure website readiness for campaigns.
• Customer Experience Enhancement: Identify and troubleshoot website issues, working with the Technical eCommerce lead & developers to improve site performance.
• Stock & Inventory Coordination: Ensure stock levels are reflected accurately on-site, liaising with buying and merchandising teams.

Key Skills And Experience

• Experience: 1-3 years in an ecommerce or digital marketing role, preferably in a retail or DTC environment.
• Technical Skills: Familiarity with ecommerce platforms (BigCommerce, Shopify, Magento, etc.), Google Analytics, and digital marketing tools. Familiarity with Jira ticketing system to handle requests from across the business and action within laid out timeframes.
• Analytical Mindset: Ability to interpret data and translate insights into actionable strategies.
• Attention to Detail: Strong organisational skills with the ability to manage multiple tasks efficiently.
• Collaboration & Communication: Ability to work cross-functionally with marketing, product, and operations teams.
• Proactive Approach: A problem-solving mindset and eagerness to innovate in a fast-paced environment.

WHY JOIN US?

• Be part of a dynamic and creative team that values collaboration and innovation.
• Opportunity to make a tangible impact on retail growth through creating an amazing online customer experience.

KEY PERKS

• Training support
• Birthday leave
• Staff discount on the Sarah Raven website
• Discounted shopping

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.

We strive to be an environmentally conscious company.