Ecommerce Assistant

British Red Cross; Winsford; Hybrid; GBP 19,000 - 23,000; Part time

Job summary

A leading charity organization is seeking Ecommerce Assistants to join their team in Winsford. You will support online sales of pre-loved items, ensuring excellent customer service. Ideal candidates should have experience in customer service, knowledge of online marketplaces, and strong organizational skills. This role offers flexible working hours and comprehensive benefits, including annual leave and wellness support.

Benefits

36 days annual leave

Up to 6% contributory pension

Access to mental health support

Discounts through Blue Light Card

Cycle2Work scheme

Interest-free commuting loan

Career development opportunities

Qualifications

• Experience in customer service or sales-driven environment is preferred.
• Knowledge of online platforms such as Ebay and DEPOP is essential.
• Strong communication skills and ability to write compelling listings are required.
• Confidence in using IT and photography for items is important.
• Excellent organisational skills to manage a busy workload are needed.
• Appreciation for pre-owned items is essential.

Responsibilities

• Support day to day running of online sales.
• Liaise with shops to transfer stock.
• Research and price donated items competitively.
• Photograph stock creatively for listings.
• Maintain excellent customer feedback.

Skills

Customer service experience

Knowledge of online marketplaces

Strong communication skills

Confident IT user

Excellent organisational skills

Value for pre-owned items

Job description

Ecommerce Assistant

Location: Winsford, Cheshire

Salary: £22,932 per annum

Hours: Flexible

Contract: Casual

Are you looking to kick start your career in ecommerce? Do you know how to spot value in pre-loved goods?

A fabulous opportunity has arisen for two people to join our dedicated Ecommerce team selling pre-loved fashion and donated goods on online auctions and sales sites. With the wide array of treasures that we sell, from clothing to more specialist items, no two days will be the same. It's such a rewarding role as all profits made go towards helping people in crisis at home and overseas.

What will a day in the life of a Ecommerce Assistant be like?

• Supporting with the day to day running of online sales.
• Liaising with shops to coordinate the transfer of stock.
• Researching donated items to ensure they're priced competitively, writing eye-catching item descriptions and photographing stock.
• Posting items to customers in a timely manner, and maintaining excellent customer feedback from buyers.

What does it take to be a successful Ecommerce Assistant?

• Previous experience in a customer service or sales-driven environment.
• Knowledge of online marketplaces such as Ebay and DEPOP.
• Strong communication skills - you thrive on delivering excellent customer service and know how to write compelling listings.
• Confident IT user and are comfortable behind a camera. You'll assist with the photography of items, so you'll have an awareness of how to display items in a creative manner.
• Excellent organisational skills ; you can plan a busy and varied workload.
• You see the value in pre-owned items. You can help make their uniqueness and value shine through.

Apply now! The closing date for your application is Tuesday 5th August.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders