Ecommerce Analyst

Farrow & Ball; Wimborne Minster; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A luxury lifestyle brand is seeking an Ecommerce Systems Analyst to join their team in Wimborne. This full-time, hybrid role entails developing ecommerce systems and enhancing customer experience. The ideal candidate will possess a strong digital background, particularly with Adobe Commerce or Magento, and excel in project management. In addition to a competitive salary, the company offers extensive perks including annual leave and health benefits.

Benefits

25 days’ annual leave

Enhanced Maternity and Paternity pay

Generous staff discount

Employee Assistance Programme

Health Cash Plan

Group Pension Scheme

Qualifications

• Previous digital / ecommerce experience, particularly in website/digital development.
• Ideally experience with Adobe Commerce/Magento Cloud and/or IFS.
• Strong attention to detail and results focus.

Responsibilities

• Develop and maintain B2C and B2B websites for frontend and backend change.
• Provide technical input for new projects ensuring efficient system integration.
• Identify and improve workflows and automation.

Skills

Digital / ecommerce experience

Experience with Adobe Commerce/Magento Cloud

Excellent Microsoft Excel skills

Experience with Jira

Project management

Job description

Farrow and Ball – Ecommerce Systems Analyst, Wimborne (37.5 hours per week)

We are currently looking for an enthusiastic individual to join our Ecommerce team as an Ecommerce Systems Analyst. We are offering this position on a full-time basis, working hybrid between our head office in Wimborne and home. This role will be required in office at least 2 days per week.

Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.

The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.

The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.

As a broad and varied role the Ecommerce Systems Analyst will work as one of a pair and be responsible for delivering developments, initiatives & projects for Farrow & Ball’s Ecommerce team. The role is key to managing and improving our ecommerce systems.

The ideal candidate will be someone interested in technical solutions and commercial challenges.

What we expect from you as an Ecommerce Systems Analyst

Key Responsibilities:

• Working closely with our Digital Programme Manager and with our third party technical partner and IT department, develop and maintain Farrow and Balls B2C and B2B websites for front-end and back-end change.
• Provide technical input into new projects and tickets to ensure they are well briefed, working with internal stakeholders such as IT and PMO to ensure efficiency and accuracy in system integration.
• Able to identify and work through any system constraints, as well as looking for ongoing ways to improve our workflows and automation.
• Become ‘subject matter expert’ able to contribute to future development such as architecture decisions and technology roadmaps. At times this may also include introducing formal training for new systems.
• Lead for website testing of new developments to ensure they work before roll-out. Follow best practice for testing and deployment with a view to improving the current systems.
• Document design changes, decisions and processes for continuity and clarity.
• Help identify opportunities to improve functionality and customer experience digitally
• Lead on category, product and pricing management.
• Joint lead for technical issues, responding to any concerns raised and seeking a solution in a timely manner.
• Joint oversight of the risk register coordinating necessary actions for constant improvement.

Key Attributes:

• Previous digital / ecommerce experience, with experience of website/digital development.
• Ideally experience of Adobe Commerce/Magento Cloud websites and/or IFS, certification would be a bonus.
• Excellent Microsoft Excel skills, and experience of working with Jira.
• Experience of managing several projects simultaneously and under tight timeframes.
• Open-minded, collaborative and flexible in approach. Personable and approachable.
• Delivery / results focus, with strong attention to detail. Thrives on owning job responsibilities.

What you can expect from us

• 25 days’ annual leave (increasing with length of service) plus bank holidays
• Annual salary reviews, based on individual performance
• Enhanced Maternity and Paternity pay
• Generous staff discount on F&B products
• Access to our retail discounts platform
• Employee Assistance Programme with 24/7 support
• Health Cash Plan
• Company Sick Pay
• Group Pension Scheme, matched by F&B
• Life Assurance
• Refer a Friend scheme
• Cycle to Work scheme
• Season Ticket Loans for travel

At Farrow & Ball, diversity, equity and inclusion (DE&I) is an integral part of who we are and how we do business. We believe diversity is the key to creativity. So, we’re committed to creating an environment where differences are valued, people are treated fairly and everyone is free to truly be themselves.

We welcome applications from everyone who wants to work with us, and particularly encourage people from diverse backgrounds to get in touch. We’re more than happy to offer reasonable adjustments or additional support during your application process, so simply let us know how we can help.