Ecommerce Activation & Onboarding Specialist

Worldpay; Cambridge; On-site; GBP 32,000 - 45,000; Full time

Job summary

Worldpay seeks an eCommerce Activation Support Representative to help merchants launch and optimise payment solutions worldwide. You will support activation and onboarding from implementation through live processing, delivering an outstanding customer experience while enabling global commerce.

You will work with Product, Engineering and Relationship Management to resolve issues, analyse transaction flows, and drive improvements that benefit clients and internal teams.

Qualifications

• Experience in technical support or customer-facing roles, preferably in payments or fintech.
• Strong troubleshooting and problem-solving skills with clear communication.
• Excellent verbal and written communication, engaging with technical and non-technical stakeholders.
• Proactive, with ability to manage workload and deliver high-quality service.
• Curiosity for learning about eCommerce payments and APIs.

Responsibilities

• Provide high-quality support for eCommerce payment solutions, investigating and resolving processing issues.
• Own support cases from review to resolution with clear updates and timely follow-up.
• Analyze transaction flows and payment responses to identify root causes.
• Collaborate with Product, Engineering, Implementations and Relationship Management teams on escalations.
• Identify trends and opportunities to improve processes and client experience.

Skills

Technical support

Troubleshooting

Customer service

Communication

CRM platforms

Case management

Tools

Salesforce

ServiceNow

Job description

Worldpay seeks an eCommerce Activation Support Representative to help merchants launch and optimise payment solutions worldwide. You will support activation and onboarding from implementation through live processing, delivering an outstanding customer experience while enabling global commerce.

You will work with Product, Engineering and Relationship Management to resolve issues, analyse transaction flows, and drive improvements that benefit clients and internal teams.