eCommerce Account Manager

The Kraft Heinz Company; Romsey; Hybrid; AUD 80,000 - 100,000; Full time

Job summary

A global FMCG organization is seeking an eCommerce Account Manager to manage external relationships with pureplay customers across Australia and New Zealand. This role involves optimizing the digital shelf, developing tailored strategies for Amazon, and collaborating with marketing teams. The ideal candidate has experience in FMCG and a strong analytical background. A hybrid work model is offered, among other competitive benefits.

Benefits

Pay for Performance

Parental Leave

Flexible work arrangement

Corporate Discount Programs

Qualifications

• Experience with pureplay platforms and managing P&Ls.
• Strong understanding of sales and marketing in FMCG.
• Ability to analyse data and create reports.

Responsibilities

• Manage relationships with customers focusing on Q-Commerce.
• Build strategies for Amazon and manage account performance.
• Collaborate with marketing teams for brand representation.

Skills

Experience in FMCG

Strong analytical skills

Proficiency in Excel

Proactive mindset

Confidence in managing relationships

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Profitero

Salsify

SKUvantage

Job description

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Grow your eCommerce career in a global FMCG organisation

Flexible work arrangement – 3 days in office, 2 days remote

Collaborative and dynamic work environment

Grow Your eCommerce Career with Kraft Heinz!

Are you an eCommerce professional looking to advance your career in FMCG? Do you want to join a dynamic team with a proven track record of internal growth and career advancement opportunities? We have an exciting permanent opportunity for an eCommerce Account Manager in our Sales team based out of our Melbourne CBD office.

TheCompany

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

Key position responsibilities include, but not limited to:

Manage external relationships with pureplay customers across Australia and New Zealand, focusing on Q-Commerce, marketplaces, and other pureplay platforms.

Build and execute long-term growth strategies, meet sales targets, and manage P&Ls for the pureplay channel.

Optimise the digital shelf by driving A+ content and leveraging tools like Profitero to track and improve content performance.

Develop tailored strategies for Amazon, including managing external relationships and account performance.

Collaborate with marketing teams to ensure brand representation and drive retail media test-and-learns across pureplay platforms.

Maintain accurate product information and digital assets across platforms using tools like Salsify and SKUvantage.

Partner with cross-functional teams to align with the omnichannel vision and contribute to overall business growth

About you:

Experience in the FMCG industry, with a strong understanding of sales and marketing.

Strong analytical skills and proficiency in Excel are key, with the ability to analyse data, build reports, and create presentations.

Confidence in managing external commercial relationships and collaborating with multiple stakeholders.

Familiarity with Amazon, digital shelf platforms (e.g., Profitero), or PXM platforms (e.g., Salsify)(desirable)

A proactive mindset, ownership of responsibilities, and a drive for continuous improvement

A Bachelor's degree, ideally in Business, Marketing, or a related field, forms the foundation of your qualifications.

A strong background in the eCommerce channel, particularly with pureplay platforms, along with expertise in managing P&Ls, sales targets, and forecasting

Eligibility to work in Australia or New Zealand – with full working rights

Benefits of working with us

Hybrid Working – Flexibility around when and where you work

Pay for Performance – industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package

Parental Leave – paid time off for both primary AND secondary caregivers

Leave Options – Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter

Novated Leasing

Great Place to Work certification in Australia and New Zealand

In House Training Programs

Corporate Discount Programs

Ready to make an Impact?

If you're passionate about eCommerce, thrive in a fast-paced environment, and enjoy collaborating with cross-functional teams, we want to hear from you! Submit your application soon, as we will be reviewing applications as they come in and may close the ad early.

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