Ecommerce Account Manager

JR United Kingdom; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK-based AV and UC integrator is looking for an Ecommerce Account Manager to enhance their online business. The role involves overseeing customer inquiries, ensuring exceptional service, and nurturing client relationships to drive satisfaction and repeat business. Ideal candidates will have strong customer service experience, effective communication skills, and be comfortable using CRM and Ecommerce platforms.

Benefits

22 days holiday + Bank holidays

Pension

Employee Assistance Program (EAP)

Qualifications

• Experience in customer service, account management, or Ecommerce support.
• Strong communication skills, both written and verbal.
• Highly organised and able to multitask.

Responsibilities

• Respond to all Ecommerce site inquiries including live chats, emails, and calls.
• Build and maintain strong client relationships.
• Identify sales opportunities for the Senior Business Development Team.

Skills

Customer Service

Account Management

Ecommerce Support

Communication

Organisational Skills

Tools

CRM Platforms

Ecommerce Platforms

Job description

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The Company

Our client is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, they have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.

With a dedicated team of design consultants, engineers, AV project managers, programmers, and technicians, they pride themselves on offering the highest standard of AV solutions nationwide. In addition to their core integration services, they operate a thriving Ecommerce store, which you will be managing as part of this role.

The Role

They are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You'll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management.

You'll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.

General Responsibilities

• Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests
• Identify install opportunities by generating leads for the Senior Business Development Team
• Build and maintain strong client relationships to encourage repeat and long-term business
• Seek opportunities to expand product & service offer into client base
• Manage customer enquiries within agreed SLA's
• Work collaboratively within team to ensure wider business success, including marketing
• Weekly 1-2-1 to assess call targets and talk time targets and progression to target

Ideal Candidate Profile

• Previous experience in customer service, account management, or Ecommerce support
• Use of CRM and Ecommerce platforms
• Strong communication skills, both written and verbal
• Highly organised and able to multitask across a range of customer interactions
• Comfortable working independently and as part of a wider team
• A basic understanding of AV products and solutions (desirable but not essential)
• 22 days holiday + Bank holidays
• Pension
• EAP

If this Ecommerce Account Manager sounds like an ideal role for you then apply today and our client will be in touch.