Ecommerce Account Manager

21st Century AV; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

Une entreprise innovante spécialisée dans l'intégration AV et UC recherche un Ecommerce Account Manager passionné pour piloter la boutique en ligne. Le candidat idéal devra gérer les interactions clients, construire des relations durables et contribuer à l'expansion des opportunités commerciales. Vous aurez la responsabilité d'assurer la satisfaction client et de maximiser la rentabilité tout en veillant à la mise en œuvre de services de haute qualité.

Benefits

22 jours de congés + jours fériés

Pension

EAP

Parking sur site

Qualifications

• Expérience préalable en service client, gestion de compte ou support Ecommerce.
• Compétences en communication, organisées et capables de gérer plusieurs interactions clients.
• Compréhension de base des produits et solutions AV souhaitée mais non essentielle.

Responsibilities

• Gérer la communication avec les clients via le site Ecommerce (chats, appels, emails).
• Construire et maintenir des relations solides avec les clients pour encourager les affaires répétées.
• Identifier des opportunités d'installation en générant des prospects pour l'équipe de développement commercial.

Skills

Customer service

Account management

Ecommerce support

Strong communication skills

Organisational skills

Tools

CRM platforms

Ecommerce platforms

Job description

Ecommerce Account Manager
GBP25,000 - GBP28,000 per annum
Reading
Full Time, Permanent

The Company

21st Century AV is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces.

With a dedicated team of design consultants, engineers, AV project managers, programmers, and technicians, we pride ourselves on offering the highest standard of AV solutions nationwide. In addition to our core integration services, we operate a thriving Ecommerce store, which you will be managing as part of this role.

The Role

We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management.

You ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.

General Responsibilities

• Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests
• Identify install opportunities by generating leads for the Senior Business Development Team
• Build and maintain strong client relationships to encourage repeat and long-term business
• Seek opportunities to expand product & service offer into client base
• Manage customer enquiries within agreed SLA s
• Work collaboratively within team to ensure wider business success, including marketing
• Weekly 1-2-1 to assess call targets and talk time targets and progression to target

Ideal Candidate Profile

• Previous experience in customer service, account management, or Ecommerce support
• Use of CRM and Ecommerce platforms
• Strong communication skills, both written and verbal
• Highly organised and able to multitask across a range of customer interactions
• Comfortable working independently and as part of a wider team
• A basic understanding of AV products and solutions (desirable but not essential)

Benefits:

• 22 days holiday + Bank holidays
• Pension
• EAP
• Parking on site

If this Ecommerce Account Manager sounds like an ideal role for you then apply today and we will be in touch.