ECOM Operations Supervisor - Reformation

Battersea Power Station; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global sustainable fashion brand in London is seeking a Supervisor of ECOM Operations to manage online retail processes and enhance collaboration across teams. The ideal candidate will bring experience in retail operations and a strategic mindset. Join us in our mission toward sustainability and make a positive impact within our organization, with competitive compensation and comprehensive benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement support

Qualifications

• At least 1 year of experience in a fast-paced, creative service or retail environment.
• Familiarity with digital technologies across devices.
• Ability to thrive in a dynamic, fast-paced environment.

Responsibilities

• Oversee daily operations of online retail returns, ensuring timely completion.
• Partner with cross-functional teams to implement policies and procedures.
• Lead, coach, and support ECOM associates.

Skills

Strong interpersonal skills

Strategic problem-solving

Adaptability to change

Experience in sales or operational roles

Job description

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we aim to be Climate Positive by 2025, Circular by 2030, and to push the industry forward. Our work has been featured in Drapers and Sourcing Journal, and TIME has highlighted our CEO, Hali Borenstein. We're committed to saving the Earth while looking great.

We are a global brand with over 50 stores worldwide, including our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, reaching millions through campaigns like this.

Our success relies on our incredible team. We foster an inclusive, mission-driven culture that encourages growth, innovation, and belonging.

We are now looking for a Supervisor of ECOM Operations to join us. Reporting to the Store Manager, this role involves executing Ecom operational standards in our store location, standardizing processes, and collaborating with various teams such as warehouse, customer service, merchandising, and marketing.

Key Responsibilities:

• Oversee daily operations of online retail returns, ensuring timely completion.
• Partner with cross-functional teams to implement policies and procedures.
• Maintain tools and metrics to support store best practices.
• Document and improve business processes and practices.
• Collaborate with teams to gather feedback and improve operations.
• Work with customer service to resolve escalated issues and order discrepancies.
• Manage inventory tasks with attention to detail, including omni-channel order processing.
• Lead, coach, and support ECOM associates, ensuring operational excellence and customer satisfaction.
• Coordinate with retail operations to manage stock discrepancies and maintain inventory accuracy.
• Promote a positive work environment aligned with Reformation’s values and culture.

Qualifications:

• At least 1 year of experience in a fast-paced, creative service or retail environment.
• Familiarity with digital technologies across devices.
• Experience in sales or operational roles within retail or similar sectors.
• Ability to thrive in a dynamic, fast-paced environment.
• Strong interpersonal and communication skills.
• Self-motivated with a strategic problem-solving approach.
• Solution-oriented mindset, adaptable to ambiguity and change.

Compensation & Benefits:

The base hourly rate is approximately $15.00, dependent on experience and qualifications. There may be opportunities for discretionary bonuses based on performance. Our benefits include medical, dental, vision insurance, commuter benefits, paid time off, retirement support, and fertility care assistance. This is a full-time role requiring 40 hours per week, with flexibility for evenings, weekends, and holidays as needed.

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