ECOM Operations Supervisor - Reformation

Battersea Academy for Skills & Employment (BASE); London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading sustainable fashion retailer in London is seeking a Supervisor of ECOM Operations to oversee e-commerce operational standards. The role involves collaborating with various teams to ensure excellent customer service and operational efficiency. Candidates should have at least a year of experience in a fast-paced environment and strong interpersonal skills. The role offers a competitive hourly wage and significant benefits.

Benefits

Health insurance

Paid time off

Global collaboration opportunities

Qualifications

• At least 1+ years of experience in a fast-paced, creative service environment.
• Ability to thrive in a fast-paced setting.
• Self-motivated with a proactive approach to challenges.

Responsibilities

• Overseeing daily operations of online retail returns efficiently.
• Partnering with cross-functional teams to ensure compliance.
• Implementing and managing tools and metrics to support practices.

Skills

Fast-paced environment experience

Digital technology familiarity

Strong interpersonal skills

Strategic problem-solving skills

Job description

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the industry forward. Our work has been featured in Drapers, Sourcing Journal, and TIME has highlighted our CEO, Hali Borenstein. We're committed to saving the Earth while looking good doing it.

We are a global brand with over 50 stores worldwide and our own sustainable factory in LA. Our product categories include accessories, swimwear, and sleepwear. We reach millions through campaigns like this, this, and this.

Our success depends on our incredible team. We're a mission-driven company that fosters an inclusive culture, encouraging innovation, growth, and belonging for all employees.

We are now looking to do all of this with you.

Position: Supervisor of ECOM Operations

The Supervisor of ECOM Operations reports to the Store Manager and is responsible for executing e-commerce operational standards at their store location. This role involves standardizing processes, executing strategies, and collaborating with internal teams such as warehouse, customer service, merchandising, and marketing.

Key responsibilities include:

• Overseeing daily operations of online retail returns efficiently.
• Partnering with cross-functional teams to ensure policy and process compliance.
• Implementing and managing tools and metrics to support store practices.
• Documenting and maintaining business processes and best practices.
• Collaborating with teams to incorporate feedback and insights into process improvements.
• Resolving escalated customer service issues and order discrepancies.
• Managing inventory tasks with attention to detail, including omni-channel orders.
• Leading, coaching, and supporting ECOM associates to ensure operational excellence and customer satisfaction.
• Working with retail operations to manage stock discrepancies and ensure inventory accuracy.
• Promoting a positive work environment aligned with Reformation’s values and culture.

Qualifications:

• At least 1+ years of experience in a fast-paced, creative service environment.
• Familiarity with digital technologies across devices.
• Experience in retail or operationally intensive environments.
• Ability to thrive in a fast-paced setting.
• Strong interpersonal and communication skills.
• Self-motivated with a proactive approach to challenges.
• Strategic problem-solving skills and adaptability in ambiguity.

Compensation & Benefits:

The anticipated hourly rate is $15.00, based on experience and qualifications. The role may include an annual discretionary bonus, contingent on company and individual performance. Our benefits package includes:

• Health insurance (medical, dental, vision) and commuter benefits.
• Paid time off including vacation, sick leave, and holidays.
• Retirement planning support, including ESG-aligned funds.
• Global collaboration opportunities with offices in LA, NYC, and London.
• Fertility care support through Carrot and reimbursement for related expenses after one year.

Work Schedule:

• Full-time, 40 hours/week.
• Availability across all days of the week, with flexible scheduling as needed.
• References are required.