Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a NOC Technician in Aberdeen City, where you'll support critical network operations. Collaborate with a high-performing engineering team to ensure incident resolution aligns with procedures and contractual KPIs. This role requires strong communication skills and experience in network diagnostics. Enjoy a diverse career with opportunities for development and a supportive inclusive culture.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Experienced in supporting Enterprise and Service Provider Networks.
• Strong communication skills for liaising at all levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line Diagnostics

Tools

Microsoft Office

Job description

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Client:

Telent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to impactful work. Be part of a high-performing team managing complex, critical tasks to keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support and engineering teams, and other providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power issues affecting the network.

Who you are:

Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all levels.
• Proficiency with Microsoft Office.

What we offer:

A diverse career at Telent across sectors, roles, and technologies, with opportunities to develop and learn. We value an inclusive culture that respects differences and celebrates diverse ideas, enabling everyone to thrive.

Additional benefits:

• 34 days holiday (including public holidays), with buy/sell options OR 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping via Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.