Patient Experience Volunteer - Whitehaven

NHS; Whitehaven; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Patient Experience Volunteer at West Cumberland Hospital. This role is essential for gathering valuable feedback from patients and their families, helping to improve services and enhance the patient experience. You'll engage with patients across various departments, assisting them in completing surveys and collecting their insights. This flexible volunteer position is ideal for those who are compassionate, patient, and eager to contribute to the community's healthcare services. Be part of a supportive team dedicated to making a difference in patient care.

Qualifications

• Must be 18 years or older to apply.
• Ability to engage with diverse groups of patients.

Responsibilities

• Engage with patients to invite feedback.
• Support patients in completing surveys.

Skills

Effective communication

Friendly and approachable manner

Sensitivity and compassion

Ability to work independently

Teamwork

Job description

Job summary

We are seeking dedicated Patient Experience Volunteers to join our team at West Cumberland Hospital in Whitehaven.

This role focuses on gathering patient and carer feedback, which is a top priority for North Cumbria Integrated Care NHS Foundation Trust.

As a volunteer, you will help us understand the views and opinions of service users—identifying what we do well and areas for improvement. Your tasks include assisting with patient surveys via iPads or paper forms across wards and departments.

Must be 18 years or older to apply

Interested in joining us?

This role might be suitable for you if:

• You can communicate effectively with diverse groups
• You have a friendly, caring, and approachable manner
• You are helpful, patient, and accommodating
• You possess sensitivity, compassion, and tact
• You can work independently or as part of a team
• You can commit to one morning or afternoon weekly

Main duties include:

• Engaging with patients in inpatient and outpatient settings to invite feedback
• Supporting patients in completing surveys
• Collecting completed surveys from wards and outpatient areas
• Reviewing and updating patient information displayed in wards and outpatient areas

About us

NCIC aims to deliver outstanding healthcare services to over half a million people. Established in October 2019, we focus on rural and remote healthcare, offering a broad range of community and acute services across North Cumbria and beyond. We operate over 70 services in 15 locations and employ more than 6,500 staff.

Our five key principles emphasize safe, high-quality care, a positive patient experience, a supportive workplace, clinical leadership, and financial management.

We are committed to fostering a diverse and inclusive workforce that reflects our community and provides a compassionate environment to work in.

Job details

Date posted: 09 May 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Voluntary

Working pattern: Flexible working

Location: West Cumberland Hospital, Homewood Road, Whitehaven, CA28 8JG