Customer Service Representative - Uncapped Commission (Hengoed)

ZipRecruiter; Newcastle Emlyn; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Sales Advisor to join their team. This full-time role offers a competitive salary with opportunities for growth and a supportive work environment. You will engage with customers to discuss products that enhance their digital lives, providing a personalized experience without hard sales tactics. The company values flexibility and offers various benefits to support employees in their roles.

Benefits

Online GP access

Market-leading paid carer’s leave

Family Leave with full pay

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Confident talker with relationship-building skills.
• Experience in sales or customer service preferred.

Responsibilities

• Engage customers over the phone to discuss products.
• Provide information on enhancing digital lives.

Skills

Communication

Negotiation

Job description

Job Description

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate:£12.82

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill, or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave, providing all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they choose to grow their family
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, to protect you and your family