Customer Team Member

Blakemore Trade Partners; Rotherham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Customer Team Member for their SPAR store in Rotherham. This role involves delivering exceptional customer service, supporting store operations, and contributing to sales growth. The position offers flexible hours, excellent benefits, and opportunities for development in a dynamic environment.

Benefits

Staff discount

Company pension scheme

Paid breaks

Wellbeing support

Cycle to work scheme

Qualifications

• Previous experience in a similar role preferred.
• Ability to contribute ideas for exceptional customer service.
• Understanding of retail legislative responsibilities.

Responsibilities

• Greeting customers and assisting with inquiries.
• Processing purchases and maintaining a positive service.
• Stocking shelves and ensuring store cleanliness.

Skills

Customer Service

Attention to Detail

Teamwork

Cash Handling

Job description

Role overview

Customer Team Member (18+) SPAR Thurcroft, Rotherham

Min of 14 p/w - possibly more hours when the store needs.
Various shifts available including evenings and weekends.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Thurcroft, Rotherham, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities

1. Customer Service:
   • Greeting customers in a friendly and welcoming manner.
   • Answering customer inquiries about products and services and assisting customers in finding the items they need.
   • Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service.
   • Upselling selected products to customers and highlighting multi-buy offers to ensure maximum sales.
2. Store Operations:
   • Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
   • Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays, and other tasks as required.
   • Adhering to all company policies and procedures.
3. Key Skills/Knowledge:
   • Previous experience in a similar role and/or industry is preferred.
   • Reliably follows instructions and procedures with excellent attention to detail.
   • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
   • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
   • Experience of using a ‘Challenge 25’ policy is desirable.
   • Keen and enthusiastic approach to working both in a team and independently.
   • Previous cash handling experience is preferred but not essential.
4. What's in it for you?
   • Excellent benefits package including holiday, maternity, and paternity leave and pay in excess of statutory entitlements.
   • Develop your skills and capability in a highly supportive and diverse culture.
   • Outstanding training & development.
   • Gain hands-on experience in a high volume, fast-paced convenience store.
   • Generous staff discount in all our SPAR stores (excluding alcohol & cigarettes).
   • Proactive promotion of internal candidates.
   • Paid breaks.
   • Free tea & coffee.
   • Early access to your pay through ‘EarlyPay’.
   • 24/7 access to your payslips and rotas via HR/Payroll portal.
   • Wellbeing support – access to emotional support, counselling, legal, and financial advice.
   • Company pension scheme.
   • NEST pension scheme.
   • Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
   • Extra holidays - purchase scheme.
   • Cycle to work - bicycle purchase scheme.
   • Long service awards.

We are a dynamic and innovative retail, wholesale, and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. We own 247 SPAR convenience stores and employ more than 5,000 people, with a turnover of £1.3 billion.

Please download the job description for more information.

Inclusive environment: As a Disability Confident committed employer, we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department

Retail SPAR jobs (including Greggs/Subway) Customer Team Member

Contract type

Permanent

Hours

Min 14 hrs p/w - possibly more hours when the store needs.

Salary

Up to £12.25 p/hr (depending on age)

Benefits

Staff discount, staff lottery, company pension scheme, savings scheme, long service awards, cycle to work scheme, staff social fund, life cover, health cash plan, employee volunteering opportunities.

Closing date for applications

5th June, 2025