Senior IT Service Desk Analyst (John Radcliffe Hospital)

TN United Kingdom; Oxford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in medical research is seeking a Senior IT Service Desk Analyst to enhance IT support services at the John Radcliffe Hospital. This role provides a unique opportunity to work alongside talented professionals in a vibrant, inclusive environment. You will troubleshoot desktop systems and support diverse IT needs while advocating for best practices in Information Security. Join a collaborative team that values innovation and continuous learning, and enjoy generous benefits including a contributory pension scheme, professional development opportunities, and a supportive workplace culture.

Benefits

Employee Assistance Programme (EAP)

Generous Annual Leave

Contributory pension scheme

Family Leave schemes

Childcare services

Cycle loan scheme

Discounted bus travel

Season Ticket loans

Opportunities for professional development

Qualifications

• Experience in IT support with a focus on desktop and mobile devices.
• Strong problem-solving abilities and excellent customer service skills.

Responsibilities

• Troubleshoot desktop computers and support research-specific IT systems.
• Advocate for IT and Information Security best practices.

Skills

Microsoft Windows

Apple MacOS

Customer Service

Problem Solving

IT Support

Education

Relevant IT Certification

Bachelor's Degree in IT or related field

Tools

IT Service Management Software

Job description

Senior IT Service Desk Analyst (John Radcliffe Hospital), Oxford

Client: University of Oxford

Location: Oxford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 248c67b62a93

Job Views: 1

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

John Radcliffe Hospital, Headington, Oxford, with flexibility to work on other sites.

Are you passionate about IT support and eager to contribute to world-leading, life-saving medical research and teaching at the University of Oxford? The Medical Sciences Division is seeking a talented Senior IT Service Desk Analyst to join our team at the John Radcliffe Hospital.

You will have the opportunity to work with some of the world’s most talented academics, students, and professional staff as we modernize and enhance our IT support services. As a Senior IT Service Desk Analyst, you will work closely with staff across multiple departments, offering expert advice and innovative solutions to IT-related issues, supporting responsive digital services that underpin research, teaching, and administration.

Your responsibilities will include troubleshooting desktop computers, supporting research-specific IT systems, and advocating for IT and Information Security best practices. We are looking for a proactive problem solver with excellent customer service skills and experience supporting Microsoft Windows, Apple MacOS, and mobile devices.

This role offers the chance to be part of a vibrant, inclusive team that values diversity and fosters innovation. Our culture is collaborative and supportive, encouraging continuous learning and professional growth. We empower our staff to take initiative and contribute to decision-making, ensuring everyone feels valued and respected.

Benefits include:

• Employee Assistance Programme (EAP)
• Generous Annual Leave
• Contributory pension scheme
• Family Leave schemes
• Childcare services
• Cycle loan scheme
• Discounted bus travel and Season Ticket loans
• Opportunities for professional development
• And other staff benefits of working for Oxford

The University also offers numerous social groups and sports clubs for those seeking more than just a great place to work.