ECC Senior Operations Manager

Description This; Swindon; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

Shift allowance £9,200 p.a.

Job summary

Nationwide is seeking an experienced IT professional to serve as Senior Shift Leader and Major Incident Manager in our 24/7 Enterprise Command Centre in Swindon. You will lead multi-disciplinary teams through incident restoration and ensure continuous service delivery for customers and colleagues.

This role operates on a 3 days on / 3 days off pattern (7:00am–7:00pm, then nights 7:00pm–7:00am) with a shift allowance of £9,200 per annum.

Qualifications

• Experienced IT professional to act as a Senior Shift Leader and Major Incident Manager.
• Proven ability to build and nurture multi-disciplinary teams during incidents.
• Experience in incident restoration and service delivery leadership.

Responsibilities

• Lead multi-disciplinary teams through incident restoration to restore services.
• Operate within a 24/7 Enterprise Command Centre to manage IT services.
• Coordinate major incident response for internal users and customers.
• Oversee service delivery and continuously improve incident management processes.

Job description

We are looking to recruit an experienced IT professional to act as a Senior Shift Leader and Major Incident Manager within our 24/7 Enterprise Command Centre. You will be proven at building, developing, and nurturing multi-disciplinary teams, sometimes at short notice as you lead us through the restoration of services in an incident situation. We continue to develop and improve the way we deliver services to our customers within a highly competitive and visible financial services industry.

Our Enterprise Command Centre keeps Nationwide operating, by overseeing and controlling all our IT services, whether they are consumed by internal colleagues or our growing customer base.

This role operates on a 24/7 shift pattern of 3 days on and 3 days off (7:00am–7:00pm), followed by 3 nights on and 3 nights off (7:00pm–7:00am).

This is a critical leadership position at the heart of our operations and includes an additional shift allowance of £9,200 per annum.

We welcome applications from colleagues across all functional areas, recognising the diverse skills and perspectives they bring. Whether your background is technical, operational, or from another part of the organisation, we value the unique experience you can contribute to the role.

For this role you will be based onsite at ourSwindonoffice. If your application is successful, the hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.