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Reception/Digital Administrator

NHS

Cardiff

On-site

GBP 25,000 - 35,000

Part time

2 days ago
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Job summary

An established industry player is seeking a proactive and creative digital administrator to enhance patient engagement through innovative digital solutions. This pivotal role involves managing digital communication channels, supporting digital tools, and ensuring efficient data management within a friendly and collaborative team environment. The successful candidate will play a crucial role in improving patient experience and internal efficiency, while also providing training and support to staff. Join a forward-thinking practice that values high-quality patient care and offers opportunities for professional development.

Benefits

NHS Pension Scheme
Training and Development Opportunities

Qualifications

  • Proven experience in digital communications and IT support.
  • Confidence in data handling and report creation.

Responsibilities

  • Develop and implement social media strategies for patient engagement.
  • Support digital tools and systems within the surgery.

Skills

Digital Communications
IT Support
Data Handling
Report Creation
Strong Communication Skills

Education

Experience managing websites and/or CMS platforms
Understanding of NHS or primary care systems

Tools

Vision
EMIS
SystmOne

Job description

Job summary

We are seeking a proactive, creative and tech-savvy digital administrator to join our friendly team at Llandaff & Pentyrch Surgery. This is a pivotal role that blends digital innovation with patient engagement and internal efficiency. The successful candidate will assist in developing and managing digital communication channels, supporting digital tools within the surgery, and enhancing the patient experience through technology. The candidate will also work as part of a team covering general administrative duties.

Main duties of the job
  • Social Media & Digital Communication
  • Digital Tools & System Support within the surgery (knowledge of Vision/Emis) Clinical systems (Vision & Emis)/Data entry templates and protocolsfor clinicians and admin staff
  • Data, Reporting & Compliance:Auditing/QAIF (Quality Assurance and Improvement Framework) reporting requirement/Ensure accurate data entry and reporting alignment with local and national targets
  • Data & Template Management:Create and maintain accurate templates for clinical and non clinical data entry
  • Support Staff Training
  • Administrative general duties
About us

Llandaff & Pentyrch is a busy surgery with 7,681 registered patients. The main site is based in Llandaff with the branch surgery currently based in a portacabin in Pentyrch. The branch surgery will be relocating to new premises in the spring of 2026, when it is expected numbers of patients will significantly rise. We have 6 Gp's supported by a wide multi-disciplinary team, working in a supportive and friendly environment. The practice manager is supported by a deputy practice manager. The administrative/reception team are made up of 5.5 WTE members of staff. We are a high achieving, forward thinking practice and always looking at new ways to improve our systems focusing on delivering high quality patient care. Nhs pension scheme available. Training and development opportunities.

Details Date posted

01 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

A3756-25-0000

Job locations

19a High Street

Llandaff

Cardiff

South Glamorgan

CF5 2DY


Pentyrch Surgery

Heol Y Bryn

Pentyrch

Cardiff

CF15 9PY


Job description Job responsibilities

1. Social Media & Digital Communication

  • Develop and implement a social media strategy to enhance patient engagement.
  • Manage and monitor social media platforms (e.g., Facebook, Twitter/X) with appropriate tone and frequency.
  • Create content for public health campaigns, service changes, and community updates

2. Digital Tools & Systems Support

  • Support the implementation and optimisation of digital tools within the surgery, including:
    • Clinical systems (e.g., Vision, EMIS, or SystmOne).
    • Text messaging platforms for appointment reminders, recalls, and health messaging.
    • Data entry templates and protocols for clinicians and admin staff.
  • Liaise with system suppliers and NHS IT teams to troubleshoot and escalate issues.

3. Data, Reporting & Compliance

  • Design and run regular reports to support:
    • Legislative compliance and regulatory audits.
    • QAIF (Quality Assurance and Improvement Framework) reporting requirements.
    • Access and demand monitoring, including appointment availability and response times.
  • Provide clear, actionable data insights to the management team to inform decision-making.
  • Collaborate with clinical and admin teams to ensure accurate data entry and reporting alignment with local and national targets.

4. Data & Template Management

  • Create and maintain accurate templates for clinical documentation and data entry.
  • Assist in the development of reporting tools and dashboards where required.
  • Ensure data collection processes support QOF, enhanced services, and local audits.

5. Staff Support & Training

  • Provide basic digital skills training and support to staff as needed.
  • Work collaboratively with admin and clinical teams to identify digital improvement areas.
  • Encourage digital adoption and support change management initiatives.
  • 6 General reception/administration duties
Job description Job responsibilities

1. Social Media & Digital Communication

  • Develop and implement a social media strategy to enhance patient engagement.
  • Manage and monitor social media platforms (e.g., Facebook, Twitter/X) with appropriate tone and frequency.
  • Create content for public health campaigns, service changes, and community updates

2. Digital Tools & Systems Support

  • Support the implementation and optimisation of digital tools within the surgery, including:
    • Clinical systems (e.g., Vision, EMIS, or SystmOne).
    • Text messaging platforms for appointment reminders, recalls, and health messaging.
    • Data entry templates and protocols for clinicians and admin staff.
  • Liaise with system suppliers and NHS IT teams to troubleshoot and escalate issues.

3. Data, Reporting & Compliance

  • Design and run regular reports to support:
    • Legislative compliance and regulatory audits.
    • QAIF (Quality Assurance and Improvement Framework) reporting requirements.
    • Access and demand monitoring, including appointment availability and response times.
  • Provide clear, actionable data insights to the management team to inform decision-making.
  • Collaborate with clinical and admin teams to ensure accurate data entry and reporting alignment with local and national targets.

4. Data & Template Management

  • Create and maintain accurate templates for clinical documentation and data entry.
  • Assist in the development of reporting tools and dashboards where required.
  • Ensure data collection processes support QOF, enhanced services, and local audits.

5. Staff Support & Training

  • Provide basic digital skills training and support to staff as needed.
  • Work collaboratively with admin and clinical teams to identify digital improvement areas.
  • Encourage digital adoption and support change management initiatives.
  • 6 General reception/administration duties
Person Specification Qualifications Essential
  • Proven experience in digital communications, IT support, or a related field.
  • Experience managing websites and/or CMS platforms.
  • Understanding of NHS or primary care systems, or willingness to learn.
  • Confidence in data handling, report creation, and interpreting performance metrics.
  • Strong written and verbal communication skills.
  • Ability to manage multiple projects and work independently.
Desirable
  • Experience working in a healthcare or public sector setting
  • Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
  • Familiarity with QAIF, QOF, and NHS Wales access standards.
  • Welsh language skills.
Experience Essential
  • Proven experience in digital communications, IT support, or a related field.
  • Experience managing websites and/or CMS platforms.
  • Understanding of NHS or primary care systems, or willingness to learn.
  • Confidence in data handling, report creation, and interpreting performance metrics.
  • Strong written and verbal communication skills.
  • Ability to manage multiple projects and work independently.
Desirable
  • Experience working in a healthcare or public sector setting.
  • Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
  • Familiarity with QAIF, QOF, and NHS Wales access standards.
  • Welsh language skills.
Person Specification Qualifications Essential
  • Proven experience in digital communications, IT support, or a related field.
  • Experience managing websites and/or CMS platforms.
  • Understanding of NHS or primary care systems, or willingness to learn.
  • Confidence in data handling, report creation, and interpreting performance metrics.
  • Strong written and verbal communication skills.
  • Ability to manage multiple projects and work independently.
Desirable
  • Experience working in a healthcare or public sector setting
  • Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
  • Familiarity with QAIF, QOF, and NHS Wales access standards.
  • Welsh language skills.
Experience Essential
  • Proven experience in digital communications, IT support, or a related field.
  • Experience managing websites and/or CMS platforms.
  • Understanding of NHS or primary care systems, or willingness to learn.
  • Confidence in data handling, report creation, and interpreting performance metrics.
  • Strong written and verbal communication skills.
  • Ability to manage multiple projects and work independently.
Desirable
  • Experience working in a healthcare or public sector setting.
  • Knowledge of clinical systems used in primary care (e.g., Vision, EMIS, etc.).
  • Familiarity with QAIF, QOF, and NHS Wales access standards.
  • Welsh language skills.
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Llandaff & Pentrych Surgery

Address

19a High Street

Llandaff

Cardiff

South Glamorgan

CF5 2DY


Employer's website

https://www.llandaffsurgery.co.uk (Opens in a new tab)

Employer details Employer name

Llandaff & Pentrych Surgery

Address

19a High Street

Llandaff

Cardiff

South Glamorgan

CF5 2DY


Employer's website

https://www.llandaffsurgery.co.uk (Opens in a new tab)

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