Associate Customer Service Technical Specialist ( Tax )

Wolters Kluwer; Devon and Torbay; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in Devon and Torbay is seeking a Customer Support Specialist to provide first-level support for accounting software. The ideal candidate will excel in problem-solving and communication, and will enjoy a flexible working environment with opportunities for career progression.

Benefits

Competitive Salary

Excellent Benefits

Flexible Working Approach

Personal Development Opportunities

Qualifications

• Knowledge of Tax and Accounting or relevant degree is essential.
• Commitment to excellent customer service and teamwork.

Responsibilities

• Provide efficient software support with prompt response times.
• Resolve moderately complex product-related queries.
• Collaborate with internal teams to find resolutions.

Skills

Problem Solving

Communication

Teamwork

Customer Service

Adaptability

Education

Degree in Accounting

Degree in Finance

Degree in Business Administration

Job description

In this role, the successful candidate will work as part of a team providing first-level customer support for customers (mainly accounting practices) using our CCH Personal Tax and CCH Corporation tax software. This role involves resolving product issues via phone, Support Portal, or web chat.

The ideal candidate will be a confident, determined self-starter with excellent problem-solving and communication skills. We value quick learners who enjoy resolving challenging situations. You will have the flexibility to work in an environment that encourages initiative, with the authority to make decisions. You will need to learn and support multiple software products. While specific application and IT skills are important, a commitment to excellent customer service, taking initiative, and working with a strong team ethic are equally essential. You will be supported by colleagues across the team to help you learn the products and systems.

Responsibilities

• Provide efficient and effective software support with prompt response times.
• Resolve moderately complex product-related queries reported by customers via telephone, customer community, and remote access.
• Analyze product questions or reproduce product issues and develop appropriate solutions based on supported applications and functionalities.
• Collaborate with internal teams to find resolutions.
• Develop understanding of key business drivers, products, company processes, and customer needs.

Skills & Competencies

• Knowledge of Tax and Accounting, or a recent degree in Accounting, Finance, or Business Administration.
• Strong problem-solving skills.
• Ability to learn new software quickly.
• Excellent written and verbal communication skills to interact professionally with customers at all levels.
• Ability to adapt to new technologies rapidly.
• Commitment to delivering outstanding customer service.
• Good teamwork and work ethic.
• Tax industry experience or certifications are desirable.

Our Offering

The successful candidate can expect a competitive salary, excellent benefits, and a friendly, skilled working environment.

We offer a flexible working approach: you will be in the office 2 days a week and can work from home on other days.

Our workplace culture emphasizes personal development.

Career Progression

Opportunities exist to advance within Customer Support as you gain knowledge and experience, as well as potential movement into other areas such as technology, product management, or professional services. Customer support is an excellent starting point for your career at Wolters Kluwer, whether you're a recent graduate or have some work experience.