Field Service Eng III

Bio-Rad Laboratories; Watford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Engineer to provide exceptional technical support across the UK. This role involves repairing and maintaining diagnostic instruments, ensuring customers receive top-notch service. You will be part of a collaborative team, working closely with service administration and technical support to deliver solutions. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a background in electronic engineering. Join a company that values its employees and offers a supportive environment where you can grow your career and make a real impact in the field of healthcare.

Benefits

Pension matched up to 8%

Private health & dental insurance

Life insurance & income protection

25 days holiday plus extra day off on birthday

Work from home 2 days per week

Cycle to work scheme

Free on-site parking

Employee discounts at retailers & gyms

Employee referral scheme

24/7 online GP and mental health support

Qualifications

• Experience in a customer-facing environment, preferably in diagnostics.
• Ability to quickly learn and adapt to new technologies.

Responsibilities

• Repair and maintain customer instruments ensuring optimal performance.
• Provide installation, training, and technical support for products.

Skills

Technical Problem Solving

Customer Service Skills

Time Management

Communication Skills

Ability to Work Under Pressure

Education

Electronic Engineering Diploma

Tools

Microsoft Office

PC-based Systems

Job description

Overview:

Responsible for supporting Bio-Rad products & customers across the UK but primarily Leicester, the Midlands & North London.

Are you a customer-focused and analytical problem solver with a passion for improving people's lives with products that make a real difference? Have you previously received positive feedback on your good technical and communication skills? Then Bio-Rad's Field Service Engineer role could be your next challenge!

As a Field Service Engineer, your main responsibility is to repair customer instruments, ensuring that the customer receives the best support according to their needs. You will be responsible for installation, training (after developing skills and experience), service, and repair of company products at customer premises and service center. You will also correctly administrate and escalate to 2nd level support and support the customer in having their equipment running effectively. You will work as part of a high-functioning team including Service Admin and Technical Support.

This role is field-based and will cover mainly London and surrounding counties, and also support in other regions in the UK when required, including overnight stays.

We will evaluate applications continuously and we welcome your application today!

How You’ll Make an Impact:

• Field Service Engineers are the lifeblood of Bio-Rad that delivers on-promise technical work.
• Being confident with technical first principles helps to understand the problem and provide the most effective solutions.
• The candidate must be able to work under stress and effectively communicate with the customer and team members.
• A teachable and enquiring mind will help you to understand the technology in Bio-Rad instruments.
• Good time management and communication skills will help you to succeed.

What You Bring:

• Electronic Engineering Diploma or equivalent engineering and quickly take on new technologies.
• Experience in a customer-facing environment; technical experience in the diagnostic market will be an advantage.
• Good time management skills and the ability to work under pressure.
• Up-to-date computer knowledge in both software and hardware, including but not exclusive to PC-based systems and Microsoft Office.
• Working knowledge of English, both verbal and written; critical is the ability to read and understand the English used for training, technical updates, and also service and instrument manuals.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is its people, and the reason our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and well-being of our employees and their families through the various stages of an employee’s work and life cycle.

We’re proud to offer a variety of options, including pension matched up to 8%, private health & dental insurance with Bupa, life insurance & income protection, 25 days holiday plus an extra day off on your birthday, work from home 2 days per week (after training), cycle to work scheme, free on-site parking, employee discounts at many retailers & gyms, employee referral scheme, & Help@hand 24/7 online GP, mental health support, & virtual well-being program.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.