Administration Assistant/Clerical Officer (Band 2) - Neurology Department, Neurosciences Direct[...]

University Hospitals of North Midlands NHS Trust; Newcastle-under-Lyme; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an Administration Assistant in the Neurology Department. The successful candidate will support medical staff by managing administrative tasks, including audio typing and database maintenance. This full-time position offers a competitive salary and the opportunity to work in a dynamic healthcare environment.

Qualifications

• Good standard of education including GCSEs in English and Mathematics.
• Proven experience of touch typing and clerical duties.
• Experience in a similar administrative role within the NHS.

Responsibilities

• Assist in delivering comprehensive administrative service to medical staff.
• Maintain and update databases, handle telephone enquiries.
• Cover workload of other team members as required.

Skills

Communication

Interpersonal Skills

Time Management

Education

GCSE in English

GCSE in Mathematics

NVQ2/RSA2 in Word Processing

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Main area Neurology Department, Neurosciences Directorate Grade Band 2 Contract 12 months (Fixed term) Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 205-6986402-A

Employer University Hospitals of North Midlands NHS Trust Employer type NHS Site Royal Stoke Town Newcastle Under Lyme Salary £24,169 Pro rata Salary period Yearly Closing 22/05/2025 23:59

Administration Assistant/Clerical Officer

Band 2

Job overview

The post holder will be required to assist in the delivery of a comprehensive administrative service to support medical and nursing staff within the speciality. The post holder will undertake audio typing/word processing, maintain and update excel databases, along with distributing, filing and scanning of documents. The post holder will be required to answer telephone enquiries and assist in the co-ordination of waiting lists. The post holder will cover the workload of other members of the Neurology administration team as required.

Main duties of the job

The post holder will undertake audio typing/word processing, maintain and update an excel database, monitor and action the headache e-mail boxes, along with the filing and scanning of documents. The post holder will be required to answer telephone enquiries and assist in the co-ordination of waiting lists. The post holder will also be asked to cover the workload of other members of the Neurology administration team as required.

There is a requirement to respond to external and internal telephone queries from staff, patients and others. The post holder will deal with telephone calls relating to general patient enquiries.

The post holder will have a good standard of education to include GCSE’s or equivalent, including English. The poster holder will have secretarial/clerical experience, proven ability to be able to touch type to a high standard and have experience of computerised systems/software programmes.

There will be requirement to exercise judgement when dealing with queries. The post holder may be required to locate and track case notes. You may be required to support the specialty team in the delivery of waiting list management.

The post holder will prioritise and plan workload and organise own time. The post holder will ensure patient information is requested and provided in a timely manner and deal with incoming and outgoing correspondence in a timely manner.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities

To assist with delivery of a comprehensive administrative service to support medical and nursing staff within the specialty. The post holder will undertake audio typing/word processing, maintain and update an excel database, monitor and action the headache e-mail boxes, along with the filing and scanning of documents. The post holder will be required to answer telephone enquiries and assist in the co-ordination of waiting lists. The post holder will also be asked to cover the workload of other members of the Neurology administration team as required.

There is a requirement to respond to external and internal telephone queries from staff, patients and others. The post holder will deal with telephone calls relating to general patient enquiries.

The post holder will have a good standard of education to include GCSE’s or equivalent, including English. The poster holder will have secretarial/clerical experience, proven ability to be able to touch type to a high standard and have experience of computerised systems/software programmes.

There will be requirement to exercise judgement when dealing with queries. The post holder may be required to locate and track case notes. You may be required to support the specialty team in the delivery of waiting list management.

The post holder will prioritise and plan workload and organise own time. The post holder will ensure patient information is requested and provided in a timely manner and deal with incoming and outgoing correspondence in a timely manner.

Person specification

Essential Qualifications

• Good general education to include GCSE (or equivalent) in English and Mathematics
• Proven experience of touch typing
• NVQ2/RSA2 word processing or equivalent

Knowledge, Skills, Training and Experience

• Experience and knowledge of using Microsoft Packages – Word, Excel and Outlook
• Relevant experience in a similar administrative role within the NHS
• Able to manage a varied workload and prioritise effectively
• Excellent communication/interpersonal skills
• Experience of telephone communication with a wide range of individuals and organisations
• Ability to work as part of a team

Personal Qualities

• Flexible approach to managing workload
• Ability to communicate appropriately with colleagues, patients and carers, General Practitioners and external organisations

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support out recruitment process. If you have any queries regarding this please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help

At UHNM we are fortunate to receive a high volume of applications for many of our roles, on this occasion we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

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