Keyholder (12hr) - Bristol

DR. MARTENS; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

Dr. Martens is seeking a Keyholder for their Bristol store. This role involves leading a diverse team, ensuring exceptional customer service, and managing store operations. The ideal candidate will have retail experience, embody the brand's values, and be passionate about the product.

Benefits

Bonus incentives

Welcome pair of Docs

65% off footwear

50% off accessories

Two paid volunteer days annually

Generous holiday allowance

Matched pension contributions

Opportunities for growth

Access to virtual GP and Employee Assistance Program

Qualifications

• Experience in retail with a fashion/lifestyle brand is a plus.
• Ownership of personal development and proactive feedback seeking.
• Resilient with a solution-driven mindset.

Responsibilities

• Open and close the store following all procedures.
• Achieve individual sales targets and contribute to store performance metrics.
• Lead on stock delivery procedures.

Skills

Customer Service

Team Leadership

Retail Experience

Problem Solving

Fluency in English

IT Skills

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are fortunate to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds who bring their true selves to work and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. These values inspire us to push boundaries, embrace our individuality, and stand up for what’s right.

Keyholder - Bristol

We are looking for an engaging and responsible Keyholder to lead our diverse shopfloor team at our Bristol store.

Our Keyholders perform all the duties of Sales Assistants, delivering a seamless customer experience, acting as role models, and providing operational support to management. As a trusted key holder, you will play a pivotal role in opening and closing the store and leading delivery activities.

This role requires [insert hours per week here] hours per week, with shifts across 7 days, including covering management holidays.

Responsibilities

1. Open and close the store following all procedures.
2. Achieve individual sales targets and contribute to store performance metrics.
3. Lead on stock delivery procedures.
4. Assist with daily retail operations and health & safety procedures.
5. Drive high standards of customer service to ensure an exceptional experience.
6. Handle till transactions and assist with complex customer inquiries.

Qualities

• Be a proud custodian of our culture, embodying our values and encouraging others.
• Professional, authentic, fearless, and passionate about the product.
• Experience in retail with a fashion/lifestyle brand is a plus.
• Ownership of personal development and proactive feedback seeking.
• Resilient with a solution-driven mindset.
• Fluent in English; additional languages are a bonus.
• Good IT skills, confident with Microsoft Office and POS systems.

Benefits

• Bonus incentives
• Welcome pair of Docs
• 65% off footwear
• 50% off accessories
• Two paid volunteer days annually
• Generous holiday allowance
• Matched pension contributions
• Opportunities for growth
• Access to virtual GP and Employee Assistance Program

Interested? Apply now!

At Dr. Martens, we value diversity and inclusion, encouraging applications from all backgrounds. We believe a diverse team enhances our brand and helps us connect authentically with consumers. We are committed to creating an environment where everyone can thrive and be their authentic selves.

Our Fundamentals

It’s never just a job at Dr. Martens; it’s a way of life. Our core qualities—Integrity, Professionalism, Passion, and Teamwork—define us and guide how we work. We recognize each role is as unique as the individual who performs it.