Lead Salesforce DevOps Developer Contact Centre

Mason Frank; London; Hybrid; GBP 100,000; Full time

Job summary

Join a forward-thinking company as a Lead Salesforce DevOps Developer, where you'll lead innovative projects on a hybrid basis. This role involves overseeing the development lifecycle in a dynamic scrum team, ensuring best practices in deployment and code quality. You'll collaborate closely with junior developers and cross-functional teams, driving performance metrics for a cutting-edge contact center platform. If you're passionate about Salesforce and eager to make an impact in a supportive environment, this opportunity is perfect for you!

Qualifications

• Proven Salesforce expertise with Service Cloud and Lightning Web Components.
• Strong experience in DevOps and deployment pipelines.

Responsibilities

• Lead the development lifecycle in a scrum team with a focus on deployment and support.
• Manage code quality and perform code reviews while mentoring junior developers.

Skills

Salesforce Service Cloud

Salesforce DevOps

Salesforce Classic & Lightning Web Components

Documentation skills

Team collaboration

Tools

Copado

GitHub

Codescan.io

Salesforce DX

Visual Studio Code

Job description

Job Description

?? Lead Salesforce DevOps Developer - Contact Center PlatformSalary: up to £100,000 per annumLocation: Hybrid (UK-Based)Clearance: SC Cleared or SC Eligible (5 years UK residency)

?? What You'll Be Doing:

• Leading the development lifecycle in a scrum team across solution design, build, deployment, and support.
• Ensuring best practices are followed using tools like Copado, GitHub, Codescan.io, Salesforce DX, Visual Studio Code, and more.
• Managing and monitoring code quality, performing code reviews, and validating test coverage.
• Maintaining a Kanban board and contributing to Agile ceremonies, including estimation sessions and retrospectives.
• Leading deployment readiness, including rehearsals, implementation planning, and governance alignment.
• Designing and running Proof of Concepts (POCs).
• Tracking contact center performance metrics and ensuring platform uptime.
• Supporting and mentoring junior developers and collaborating closely with testers and cross-functional team members.

?? What You Bring:

• Salesforce expertise - Service Cloud, Service Cloud Voice, Experience Cloud, Salesforce Classic & Lightning Web Components (LWC/Aura).
• DevOps savvy - Proven experience with deployment pipelines, automation, and tooling.
• Architecture know-how - Solid understanding of Salesforce architecture and scalable design principles.
• Amazon Connect experience - Contact Center as a Service (CCaaS) integration knowledge.
• Strong documentation and communication skills - able to present clearly to both technical and non-technical stakeholders.
• A team-oriented mindset - collaborative, supportive, and passionate about sharing knowledge.