Customer Success Manager UK/IE (English) - m/f/d

Regiondo; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading company as a Customer Success Manager, where you will empower customers through tailored training and proactive guidance. You'll monitor account health, drive renewals, and build strong relationships, ensuring customers achieve their goals. This role requires exceptional communication and interpersonal skills, along with a familiarity with SaaS products. Be part of a fast-growing organization that values teamwork and innovation in the leisure and tourism industry.

Benefits

Empowerment to learn and grow

Competitive benefits package

Collaborative environment

Impactful work in the tourism sector

Qualifications

• Strong interpersonal skills to build lasting relationships with customers.
• Exceptional communication skills to articulate value and manage expectations.
• Familiarity with SaaS products and ability to explain technical concepts.

Responsibilities

• Deliver tailored training sessions to educate customers on product features.
• Act as a trusted advisor, providing proactive recommendations.
• Identify opportunities for upselling and contract renewals.

Skills

Interpersonal Skills

Communication

Critical Thinking

Customer Advocacy

Education

Professional or Native Level in English

Tools

CRM Software

Project Management Tools

Analytics Platforms

Job description

Customer Success Manager UK/IE (English) - m/f/d

Customer Success Manager UK/IE (English) - m/f/d

About Us

We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.

About Us

We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.

We believe experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it’s simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.

With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.

Joining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.

We live by three core values:

• Be a Trusted Guide: Support our customers and each other with expertise and integrity
• Shape the Future: Drive innovation and improvement in everything we do
• Be Proud of the Journey: Celebrate successes and learn from challenges along the way
  
  

Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.

About The Role

As a trusted advisor, you’ll empower customers through tailored training, proactive guidance, and hands-on support to help them get the most from our product. You’ll monitor account health, drive renewals and expansions, and share key insights to improve our offerings. Your work plays a vital role in building strong customer relationships and shaping a product they love—helping us fulfill our mission to be a trusted guide and shape the future.

What you will do

• Training and Enablement: Deliver tailored training sessions (in person or virtually) to educate customers on product features, best practices, and workflows
• Ongoing Consultation: Act as a trusted advisor, providing proactive recommendations to maximize product value and align with the customer’s evolving needs
• Renewals and Expansions: Identify opportunities for upselling, cross-selling, or contract renewals by monitoring account health and usage patterns
• Issue Resolution: Coordinate with technical and support teams to address customer concerns, ensuring a prompt and satisfactory resolution
• Customer Advocacy: Act as a voice of the customer, sharing feedback with internal teams to inform product improvements and strategy
• Health Monitoring: Leverage tools and analytics to monitor customer usage, flagging potential risks (e.g., low engagement) or opportunities for deeper engagement
• Product Team Feedback: Share insights about customer needs, feature requests, and pain points to influence product roadmaps
  
  

What we are looking for

• Strong interpersonal skills to build lasting relationships with customers & proven ability to act as a trusted advisor, helping customers achieve their goals
• Exceptional communication skills, both written and verbal, to articulate value and manage expectations & ability to influence customer decision-making and internal stakeholders effectively
• Familiarity with SaaS products and ability to explain technical concepts to non-technical users
• Proficiency in tools like CRM software (e.g., Hubspot), project management tools, and analytics platforms
• Strong critical thinking skills to diagnose customer issues and offer tailored solutions & flexibility to adapt to varying customer needs and changing business priorities
• Focus on driving customer outcomes, such as adoption, retention, and expansion
• Ability to manage time and prioritize tasks to meet goals effectively
• Deep empathy for customers, ensuring their voice is heard and reflected in internal processes
• Professional or native level in English is a must & another language such as French, German, Spanish, Greek, Croatian, Dutch is a plus
  
  

Perks and Benefits

• An environment that empowers you to learn, grow, and make a meaningful impact
• Be a part of a fast-growing, ambitious company where your work directly drives results
• Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment
• A regionally competitive benefits package
• The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector
  
  

We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry!

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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