Residential Lettings Manager

Spicerhaart Group Ltd.; Walthamstow; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established industry player is seeking a dynamic Lettings Branch Manager to lead their Walthamstow office. This role offers the chance to drive growth, mentor a motivated team, and deliver exceptional customer service in a vibrant East London market. With a focus on building relationships with landlords and tenants, you'll play a crucial role in the success of the branch. Enjoy a competitive salary, uncapped commission, and a range of benefits including career progression opportunities and a supportive work environment. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

Company Car or Monthly Car Allowance

Uncapped Commission Scheme

30 Days Annual Leave

Fully-Funded Training Course

Career Progression Opportunities

Employee Assistance Programme

Eye Care

Employee Referral Bonus

Company Pension Scheme

Opportunity for Incentive Trip

Qualifications

• Minimum of 2 years’ experience in residential lettings at a Senior Negotiator position.
• Full UK Driving Licence for a manual vehicle required.

Responsibilities

• Lead daily meetings and coach the Lettings team to achieve KPIs.
• Develop and maintain strong relationships with landlords and tenants.
• Ensure compliance with all regulatory standards and risk management.

Skills

Residential Lettings Experience

Team Leadership

Customer Service

Communication Skills

Time Management

IT Skills (Microsoft Packages)

Attention to Detail

Education

Legal entitlement to live and work in the UK

Nationally recognised qualification in property industry (e.g., ARLA)

Tools

Video Software for Interviews

Job description

Overview

Are you a dynamic Lettings Branch Manager with a passion for driving growth? Ready to take on an exciting challenge in the East London market? Join us as the Lettings Branch Manager for our Walthamstow office and lead it to new heights! Drive success by building strong relationships with landlords, mentoring a motivated team of Negotiators, and delivering top-notch customer service. Take charge and make your mark in this fast-paced, rewarding role!

Benefits of being a Lettings Branch Manager at haart Estate Agents in Walthamstow:

• Complete on-target earnings of £50,000+
• £22,000 to £32,000 basic salary (dependent on experience)
• £2,500 for your first 3 months of employment, whilst you build your pipeline
• Uncapped commission scheme
• A Company Car, or a monthly car allowance
• Elite bonus scheme
• Full time working hours: 8:30am to 6pm Monday-Friday, and 9am-5pm every other Saturday

Your additional benefits as a Lettings Branch Manager at haart Estate Agents in Walthamstow:

• 30 days annual leave (includes bank holidays*)
• Enrolment at the Spicerhaart Learning & Development Centre
• Continued training as you grow and develop within your role
• Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership
• Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment
• Employee Assistance Programme (24/7 access to our confidential helpline)
• Eye care
• Employee Referral Bonus
• Company Pension Scheme
• Personal ‘Talk Time’ with our CEOs
• Opportunity to earn a place in the CEO Exclusive Achievers Club
• Opportunity to earn a place on the plane for the Spicerhaart 2025 Incentive Trip to Vietnam
• Eligibility for our annual black tie Elevate Awards, in categories related to your role

How you will make an impact as a Lettings Branch Manager at haart Estate Agents in Walthamstow:

• Leading daily meetings with the Lettings team
• Coaching the team to achieve KPI’s
• Monitoring and assessing individual team member performance (Including but not limited to conducting one-to-one meetings)
• Encourage your team's development and progression
• Strong focus on generating new and repeat business
• Developing and maintaining strong relationships with Landlords and Tenants
• Liaising with Tenants and arranging property viewings in line with their needs
• Negotiating offers and agreeing new tenancies
• Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies.

Essential Skills of a Lettings Branch Manager at haart Estate Agents:

• Full UK Driving Licence for a manual vehicle
• Minimum of 2 years’ experience within residential lettings at a Senior Negotiator position or higher
• Works well with others to create a team spirit and an enjoyable working environment.
• Demonstrates an ability to communicate effectively and create trusting relationships with customers, suppliers, communities, and each other
• The ability to create and action business plans relevant to your branch
• The ability to monitor and assess performance of local competitors
• A strong understanding of current legislation related to Residential Lettings
• Ability to manage time-sensitive and high-volume workloads
• A reputation for delivering outstanding customer service
• Ability to work under own initiative
• Good telephone manner
• Strong IT skills (Basic Microsoft Packages)
• Attention to detail

The Finer Details:

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

• Full UK Driving Licence
• Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006)
• We’ll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate

We will also need:

• Proof of Address
• National Insurance
• Drivers Licence Check

Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are. We support you and encourage those differences to make you the best person you can be. Spicerhaart is proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.