Customer Support Team Lead

JR United Kingdom; Portsmouth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in Portsmouth is looking for a Team Leader in Technical Support and Sales Support. The role involves mentoring a team, managing customer relationships, and ensuring service excellence. Ideal candidates will have a strong background in customer support and effective communication skills.

Benefits

25 days holiday plus bank holidays

Qualifications

• Previous mentorship or leadership experience in customer support.
• Experience with B2B and B2C customer relationships.

Responsibilities

• Supervising a team of 6 and driving service improvements.
• Working closely with customers to deliver excellent service.

Skills

Mentorship

Effective Communication

Project Management

Job description

Social network you want to login/join with:

Job Title: Team Leader - Technical Support and Sales Support

We are seeking an experienced team leader to join a dynamic team of professionals delivering top-notch B2B and B2C solutions and products. In this role, you will provide support to end customers, mentor and coach the team, and act as the second in command reporting to the Support Services Manager.

Required Experience:

• Previous mentorship or leadership experience within a customer support team involving the resolution of escalated tickets
• Experience handling both B2B and B2C customer relationships
• A personal interest in technology, including understanding the components of a computer and the process of building PCs
• Experience developing processes and procedures to streamline and strengthen business operations
• Effective communication skills and the ability to build relationships with stakeholders quickly
• Ability to manage multiple projects or deadlines effectively

Day-to-Day Responsibilities:

• Supervising a team of 6, providing mentorship, and driving service improvements through staff development
• Working closely with B2B and B2C customers to deliver excellent service
• Taking responsibility when needed and acting as a second in command for your manager
• Communicating confidently with internal and external stakeholders

What’s in it for you:

• 25 days holiday plus bank holidays (with the option to buy additional days)