Vehicle Maintenance Controller

Holman Enterprises; Birmingham; On-site; GBP 36,000; Full time

Job description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

We have an exciting opportunity that has arisen for a Fleet Maintenance Controller to join our growing Operations Team here at Holman UK. The role is based in our Birmingham office, near the NEC so please bear this in mind when applying. This is a permanent opportunity and the salary is circa £36,000.00 per year dependent on qualifications and experience.

Key Responsibilities will include:

• Ensure costs are managed effectively, vehicle availability is maximized, and customers are provided with exceptional service. This primarily involves:
• Managing authorisation requests promptly and efficiently, validating work is necessary and correct pricing and labour times are applied, challenging vendors appropriately and highly accurate input of all appropriate information into Holman systems to the extent determined by the business.
• Controlling downtime effectively, conducting quality work progression activity and updating systems clearly and accurately.
• Engaging with customers appropriately in relation to authorisation activities and determining the most cost effective solutions, and ensuring customers are updated appropriately on work progress.

Ideally you’ll have workshop knowledge, coupled with demonstrable and detailed knowledge of motor vehicle mechanics, preferably extending to include HGV and ancillary equipment fitted to vehicles. You will be computer literate with a working knowledge of Microsoft applications - primarily Outlook and Excel. Qualifications or good knowledge around vehicle compliance requirements and full appreciation of the necessity of vehicles and equipment being compliant.

What are we looking for?

Education and/or Training:

• Technical vehicle related qualifications such as City & Guilds or equivalent
• Demonstrable, detailed knowledge of motor vehicle mechanics, preferably extending to include HGV and ancillary equipment fitted to vehicles
• Computer literate with a working knowledge of Microsoft applications - primarily Outlook and Excel
• Qualifications or good knowledge around vehicle compliance requirements and full appreciation of the necessity of vehicles and equipment being compliant

Relevant Work Experience:

• Experience in a workshop environment or similar
• Experience working within a team in an office environment
• Adept at computer use and familiar with Microsoft applications

Planning/Organizing/Managerial Knowledge:

• Demonstrable analytical and problem solving abilities
• Ability to multi-task with consistency and accuracy
• Highly organised, able to manage a variety of work-streams effectively
• Ability to work efficiently in a structured, methodical manner
• Strong administration skills, with an ability to organise and prioritise workload effectively
• Collaborative, proactive and dynamic approach
• Committed to finding solutions, with ability to use initiative and common sense

Communicating & Influencing Skills:

• Able to communicate effectively, build and maintain a rapport with people at all levels
• Ability to manage difficult conversations effectively and hold conversations at a technical level
• Ability to listen, and have confidence to question if the understanding of requirements is not absolutely clear
• Ability to interpret information speedily and accurately, and take appropriate actions
• Be able to convey information concisely to appropriate personnel

What’s in it for you?

• 25 days annual holiday entitlement (+ 8 bank holidays)
• Floating Day Holiday in lieu of Birthday
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Free parking
• Health cash plan
• Partners In Excellence rewards – Partner of the Quarter, Partner of the Year, Bonus
• Free Breakdown cover (eligible employees – service related)
• Long Service Awards, Support for further education / employee development.

If this sounds like the role for you then we look forward to welcoming your application!

The need to know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.
• Please also be aware we do not provide sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

Holman is a global automotive leader that serves both commercial and consumer clients by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.