SEND Tribunal and Complaints Officer

Sirona Medical Limited; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a leading provider of social work services as a SEND Tribunal and Complaints Officer. You'll lead case management for SENDIST appeals, represent the Local Authority, and support families through the appeals process. This role offers competitive salaries and professional development opportunities.

Benefits

Competitive Salaries

Generous Benefits

Ongoing Professional Development

Qualifications

• Minimum 2 years as a Local Authority representative.
• At least 5 years’ experience in a legal or tribunal-related environment.

Responsibilities

• Lead case management of SENDIST appeals and represent the Local Authority at tribunal hearings.
• Prepare comprehensive case bundles and maintain accurate records.

Skills

Relationship Building

Case Management

Job description

Sirona Medical Social Work department is currently seeking a SEND Tribunal and Complaints Officer on an agency basis.

About Us

The Sirona Medical Social Work department is a leading provider of social work services within the healthcare sector. We are dedicated to offering compassionate and high-quality care to Children/Adults and their families.
As part of the Sirona Medical Social Work department, you will have access to locum and permanent opportunities nationwide.
Sirona Medical Social Work department recruits Social Workers, ranging from entry-level positions to Head of Service.

Position Overview

We are currently looking for a SEND Tribunal and Complaints Officer to join our agency at Sirona Medical Social Work department. Lead the case management of SENDIST appeals, ensuring timely and effective responses. Represent the Local Authority at tribunal hearings, defending the appropriateness of proposed service provisions. Promote early resolution by attending and advising on resolution meetings with families and professionals. Act as the main point of contact for families, schools, legal representatives, and other stakeholders involved in appeals or mediation. Prepare comprehensive case bundles and ensure all documentation is submitted within statutory timescales. Support and advise witnesses to ensure they are well-prepared for hearings. Maintain accurate records and provide regular reports to inform service improvements. Manage the SEND Tribunal inbox and coordinate communications with relevant teams. Obtain costings from education providers and other services to support the appeals process. Lead on workforce development by supporting training and reflective practice across the SEND team and wider partnership. Engage with schools and agencies to promote best practices in assessment and person-centered planning.

Qualifications/Experience

• Minimum 2 years as a Local Authority representative.
• At least 5 years’ experience working in a legal or tribunal-related environment.
• Senior-level experience in SEND casework.
• Proven ability to build effective relationships with families and professionals.

Legislation Knowledge

• Children and Families Act 2014
• SEND Code of Practice (0–25)
• Care Act
• Mental Capacity Act
• Understanding of equal opportunities and safeguarding in education.

Why Join Us?

Working within the Sirona Medical Social Work department, you’ll be part of a passionate and dedicated team supported by your own designated compliance officer, Recruitment Consultant, and seamless payroll team. We offer competitive salaries, generous benefits, and ongoing professional development opportunities to help you grow in your career.

How to Apply

If you are a qualified social worker looking to make a positive impact in the lives of Children, Families, and Vulnerable Adults, apply today to join the Sirona Medical Social Work department. Please submit your CV and cover letter to [e-mail] or call 0208 050 2999.

If you are actively seeking work but this role does not match your experience, please contact one of our consultants at Sirona Medical Social Work department. We would love to speak with you! Please note that Sirona Medical Social Work department does not offer sponsorship opportunities.