Live-In Wellbeing Coordinator

TN United Kingdom; Glasgow; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading provider of student accommodation in the UK is seeking a part-time Welfare Officer to support students in their first year. The role involves living on-site and providing assistance across various areas, ensuring a positive experience for residents. Ideal candidates will have strong communication skills and a commitment to student welfare.

Qualifications

• Interest in supporting the welfare of young persons.
• Strong communication skills, including clear spoken English.

Responsibilities

• Promote good resident welfare and enforce behaviour policies.
• Provide quick responses via emails and other communication channels.

Skills

Communication

Empathy

Intercultural Awareness

Education

Full-time Student

Job description

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Working Pattern: Part time, 12 hours per week

Number of roles: 1

Salary: £12.60 per hour

Are you a student looking for accommodation and a part-time job? We may have just the solution!

Kaplan Living Glasgow, student accommodation, houses 276 full-time students mostly studying at the Glasgow International College in partnership with the University of Glasgow. Located nearby to the University of Glasgow’s main campus and offering 24-hour accommodation support where our students can feel happy, safe, and looked after. The successful candidate will be part of a strong team supporting the delivery and development of the residence’s services.

The Role

Our welfare officers play a vital role in supporting all our students in the residences. Living on-site, you will work in a rostered pattern to provide students with support during their first year in the UK. The welfare team provides support across a range of areas, including student experience, compliance, welfare, and administration, whilst building a strong sense of community and trust with our students. Evening and weekend work will be required.

This role requires the successful candidate to live in our residence. Due to council tax restrictions, the position is only suitable for full-time students.

Responsibilities & functions

• Develop strong knowledge of and follow appropriate guidelines and protocols in all areas of your role
• Promote good resident welfare and enforce behaviour policies
• Share responsibility with the Kaplan Residence and College teams for safeguarding and duty of care for U18 students
• Provide quick and appropriate responses via emails and other communication channels to resolve issues promptly

What you’ll bring to the role

• Interest in and commitment to supporting the welfare of young persons
• Open and approachable manner
• Empathetic nature with good listening skills and high intercultural awareness
• Strong communication skills, including:
• Clear spoken English with ability to adapt language for non-native speakers
• Ability to understand and convey information clearly
• Ability to produce clear written reports, including incident reports
• Quick identification of situations needing additional support
• Prompt action and escalation when necessary, with diligent follow-up
• Commitment to learning and adhering to guidelines and procedures
• Ability to build trust and rapport quickly with staff and colleagues
• Collaborative working style, ensuring timely and regular information exchange
• Dedication to promoting a positive image of Kaplan Pathways & Kaplan Living

What we do

Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of purpose-built student accommodation in the UK. We primarily provide accommodation for Kaplan International Pathways Colleges and Kaplan International English Schools, along with options for university and direct-let accommodation.