Night Duty Manager - Harrogate

Grantley Hall; Harrogate; On-site; GBP 25,000 - 30,000; Full time

Job summary

Grantley Hall, a luxury hotel in Harrogate, is seeking a Night Duty Manager to provide exceptional service during night shifts. The role involves overseeing operations, ensuring guest satisfaction, and managing the night porter team. Ideal candidates will have strong communication skills and a full driving license, with opportunities for professional development and a competitive salary.

Benefits

Complimentary meals on duty

31 days annual leave

Refer a Friend bonus

Discounted stays at Grantley Hall

Cycle to work scheme

Qualifications

• Excellent verbal and written communication skills.
• Full clean driving license required.
• Well-presented and adheres to grooming standards.

Responsibilities

• Ensure smooth operation during the night, maintaining safety and security.
• Handle guest complaints and assist with requests.
• Conduct regular security walks around the property.

Skills

Communication

Initiative

Team Support

Tools

Opera Cloud

Job description

Night Duty Manager - Harrogate

Full Time

Competitive rate of pay plus monthly service charge, typically £2,400 annually

Full-time 4 on 4 off shift pattern

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide, which recognizes a commitment to service excellence worldwide.

Purpose of the Role

We are excited to announce that we are seeking a Night Duty Manager to join our Front of House team at Grantley Hall.

As Night Duty Manager, you will provide a 5-star service throughout the night, ensuring the operation runs smoothly and maintaining the safety and security of the hotel. Your management presence during the night will ensure all guests are looked after and that the Night Porter team fulfills their roles and responsibilities to the highest standards.

We encourage hospitality enthusiasts who thrive on delivering high standards of guest service and are passionate about going above and beyond for every guest to consider this opportunity. Night shift hours are 9:30 pm to 7:30 am on a 4 on 4 off shift pattern.

Key Responsibilities

• Work alongside the Head Porter and Reception Supervisors to ensure seamless handovers from night to day shifts
• Handle guest complaints involving hotel services and escalate to relevant departments when necessary
• Exceed guest needs during the night, assisting with requests, transport arrangements, and in-room dining as required
• Maintain Front Office operations during the night, assisting with late arrivals, early departures, and telephone inquiries
• Complete billing, auditing, and clerical tasks
• Ensure hotel cleanliness and standards are maintained, providing cleaning support when needed
• Conduct regular security walks around the property to ensure safety
• Report issues and take appropriate actions to mitigate risks

Key Skills, Qualities & Experience

• Excellent verbal and written communication skills with polite etiquette
• Computer literacy; knowledge of Opera Cloud is desirable but training will be provided
• Well-presented, adhering to Grantley Hall's grooming standards
• Use of initiative and willingness to support the wider team
• A full clean driving license is essential

Benefits

We offer a wide range of benefits and excellent career development opportunities, including:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary uniform and chef whites
• Complimentary meals on duty
• Refer a Friend bonus - earn up to £1,000
• Complimentary employee parking
• State-of-the-art onsite gym with personal trainer support
• 31 days annual leave (including bank holidays), increasing with service
• Professional development at all levels
• Reimbursements for work shoes, sight tests, and memberships
• Modern, discounted live-in accommodation for eligible roles
• Access to exclusive employee benefits, rewards, and discounts in the hospitality sector
• Annual awards, team events, and celebrations of milestones
• Employee Assistance Programme and onsite wellbeing support
• Team Member of the Month Awards
• Discounts on Grantley Hall’s restaurants, spa products, and gift shop
• Discounted stays at Grantley Hall and other Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream for instant wage access
• Simplyhealth health cash plan