Administrative Officer - MEBC - Bury St Edmunds(Ref: 5678)

Ministry of Justice UK; Bury St Edmunds; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

An established agency is seeking dedicated Administrative Officers to provide essential support in the Maintenance Enforcement Business Centre. This role involves critical administrative tasks, ensuring effective case management while delivering excellent customer service to court users. Ideal candidates will possess strong communication skills and attention to detail, thriving in a dynamic environment. With opportunities for flexible working patterns, this position offers a chance to make a meaningful impact in the justice system. Join a team committed to serving the public and delivering justice effectively.

Benefits

Flexible Working Options

Civil Service Pension

Access to Learning and Development

Annual Leave

Public Holidays

Qualifications

• Strong IT skills and ability to adapt communication style.
• Good written and verbal communication skills.

Responsibilities

• Provide administrative support for case management.
• Interact with parties involved in cases and stakeholders.

Skills

Written Communication

Verbal Communication

Attention to Detail

IT Skills

Organizational Skills

Job description

This position is based at BURY ST EDMUNDS COUNTY COURT BURY ST EDMUNDS, IP33 1TR

Job Summary

Please refer to the job description

Job Description

Proud to serve. Proud to keep justice going.

Our Administrative Officers within the Maintenance Enforcement Business Centre (MEBC) service play a critical role, providing excellent administrative support and customer service to Court users, judiciary, and management.

About Us

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.

National Services manage centralised administrative and contact functions in HMCTS, and the MEBC deal with the enforcement and Case Management of Reciprocal Maintenance Orders. The basis of the work is to ensure legally agreed maintenance is paid to support the day to day living of family members, usually children.

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

You will provide administrative support to ensure effective case management and enforcement principles are followed. The role is mainly admin based and involves interaction with parties involved in the cases, Legal Advisors, Judiciary and stakeholders who work alongside us to administer the orders. You will need strong IT skills and be able to adapt your written communication style to an empathetic and patient manner.

You will be assigned to a team to carry out a variety of general administrative duties to progress cases through the tribunal system or provide support to other functions within HMCTS.

Your Skills And Experience

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

For a full job description, please read supporting document 1 included below before applying.

Further Details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. A minimum of 20 hours per week will be required for this role. The business will not be able to facilitate a non-working day on a Monday or a Friday. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Proud to serve. Proud to keep justice going.

Our Administrative Officers within the Maintenance Enforcement Business Centre (MEBC) service play a critical role, providing excellent administrative support and customer service to Court users, judiciary, and management.

Further Details:

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Non-contractual hybrid working may be available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. A minimum of 20 hours per week will be required for this role. The business will not be able to facilitate a non-working day on a Monday or a Friday. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Person specification

Please Refer To The Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
  
  

Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [e-mail]
• Telephone : [phone]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([e-mail]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/5678?entityId=5678