Marketplace Analyst

American Express Global Business Travel; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading travel management company seeks a data-driven professional to enhance air content campaigns and support supplier strategies. The role involves extensive collaboration, data analysis, and ensuring quality assurance across various booking tools. Ideal candidates will have strong GDS knowledge, particularly Amadeus, and excellent communication skills. Join a collaborative culture that values your input and offers flexible benefits.

Benefits

Health and Welfare Insurance

Retirement Programs

Parental Leave

Adoption Assistance

Wellbeing Resources

Travel Perks

Access to Skill Development Courses

Qualifications

• In-depth knowledge of GDS systems, especially Amadeus.
• Experience in data manipulation and analysis.

Responsibilities

• Perform in-depth data analysis for air content campaigns.
• Collaborate on supplier strategy and manage discrepancies.

Skills

Data Analysis

Communication

Organizational Skills

Tools

Excel

Amadeus GDS

Sabre

Job description

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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The ideal candidate will have:

• A hands-on mentality combined with a creative mindset, comfortable interpreting data with the ability to grasp the various aspects of content distribution strategies across different business units and client segments.
• The ability to deploy marketplace tools and technology driven by our short- and longer-term goals and clear customer benefit, based on our Amex GBT supplier value proposition and strategy.

What You'll Do

1. Perform in-depth data analysis leading to the development and execution of air content campaigns that support the Amex GBT Marketplace Partner’s value proposition, including NDC content distribution.
2. Collaborate effectively with team managers on analysis, support & implementation, and execute on the supplier strategy.
3. Conduct daily audits of running EDIFACT and NDC support activities to ensure accuracy and traction.
4. Manage, troubleshoot, and report on SNAP tickets related to content & pricing discrepancies (including NDC) reported by Travel Counselors, CGMs, and support teams.
5. Assist other teams with PCC and Client NDC activations and implementations.
6. Ensure quality assurance with all online & offline booking tools to support Amex GBT’s Marketplace Partners.
7. Build strong relationships with Global Revenue Management (GRM) & other teams such as Traveler Care & Global Travel Technologies.
8. Support Cost-Benefit Analysis (CBA) on prioritized business requirements & functional specifications related to Marketplace health, driving them to completion with product teams.

This role may involve international travel. Due to the global nature of this role, some flexibility in working hours is required. Candidates can be EU-based or NA-East Coast-based.

What We're Looking For

• In-depth knowledge of at least two, preferably all three GDS Systems, with expertise in Amadeus GDS expected. Sabre and Online Booking Tool knowledge are pluses.
• Experience in using Excel databases, creating pivots, and manipulating large data sets.
• A strong understanding of air content distribution, including NDC, online retailing, and travel economics.
• Ability to learn new industry trends and related opportunities for Amex GBT.
• Ability to learn multiple complex Amex GBT tools and adapt to change.
• Excellent communication skills (written and oral), fluency in English, and strong presentation skills.

Excellent organizational and planning skills, capable of managing multiple projects with attention to detail.

Location

United Kingdom

The #TeamGBT Experience

• Flexible benefits tailored to each country, including health and welfare insurance, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: weekly deals from major providers on flights, hotels, cruises, and rentals.
• Access to over 20,000 courses for skill development, leadership training, and internal job openings.
• Commitment to inclusion through global INclusion Groups and company initiatives.
• And much more!

We are committed to equal employment opportunity and providing reasonable accommodations for applicants with disabilities.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a great fit, don’t hesitate to apply — you might be exactly who we’re looking for!

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Events Services, Hospitality, and Travel Arrangements