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Online Assistant

Sainsbury's

Nottingham

On-site

GBP 20,000 - 30,000

Full time

3 days ago
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Job summary

An established industry player is seeking enthusiastic individuals to join their team as Online Assistants. In this dynamic role, you will be responsible for selecting high-quality products for online customers, ensuring a seamless shopping experience. You'll thrive in a fast-paced environment, utilizing digital tools to enhance efficiency while providing excellent customer service. With opportunities for growth and development, this position offers a chance to be part of a vibrant community-focused workplace that values inclusivity and support for all colleagues.

Benefits

Discount Card
Free Food and Hot Drinks
Generous Holiday Entitlement
Pension Contributions
Share Schemes
Shopping Discounts
Wellbeing Support

Qualifications

  • Must be above school-leaving age and have the Right to Work in the UK.
  • Comfortable with early mornings and working in a fast-paced environment.

Responsibilities

  • Pick and select products for online customers and handle customer queries.
  • Use a handset to plan routes around the store efficiently.

Skills

Customer Service
Problem Solving
Teamwork
Flexibility
Attention to Detail

Education

School-Leaving Age

Tools

Digital Tools

Job description

What you’ll be doing:

  • Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
  • Using a handset that plans your route around the store, guiding what you need to select and how long you have to complete each shop.
  • Handling customer queries behind the scenes, processing orders, and helping load vans for our Home Delivery Drivers.
  • Always ready to serve customers brilliantly, supporting with questions, and proactively offering help.
  • Building extensive knowledge about our products, services, and promotions to provide informed recommendations.
  • Working flexibly across the store as needed.

What makes a great Sainsbury’s Colleague:

  • Comfortable with early mornings (most shifts start at 4am) and working in a fast-paced, physical, and high-energy environment, often alone but also thriving as part of a team.
  • Friendly, welcoming, with genuine enthusiasm for helping customers.
  • Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
  • Flexible and productive, committed to high standards across the store, with opportunities to learn and develop new skills.
  • Comfortable learning to use new digital tools and technology, and able to lift shopping containers up to 15KG.
  • Attentive to detail, keeping the store clean and organized, aiming to create the best shopping experience for customers.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

  • Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s on Fridays and Saturdays, and 15% off at Argos every payday.
  • Free food and hot drinks – provided in all our stores.
  • Generous holiday entitlement – based on hours worked, including maternity and paternity leave.
  • Pension – company matches between 4-7.5% of contributions.
  • Sainsbury’s share schemes – opportunity to buy shares at discounted prices.
  • Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
  • Wellbeing support – including free access to our Employee Assistance Programme for confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply early.

An inclusive place to work and shop

We are committed to being an inclusive retailer where everyone can reach their full potential, and every customer feels welcome.

Our colleagues may be entitled to enhanced discretionary leave for families and support for carers. We provide resources to help understand and support roles and team collaboration. Our internal networks promote true representation and help remove barriers.

We offer development opportunities, including mentorship, training, and career pathways, to support growth and success. We celebrate diversity through initiatives and events. To learn more about our inclusivity efforts, please visit here.

If you require reasonable adjustments during application or interview, please let us know, and we will support you.

Responsibilities:

Working in our stores:

Our stores are vibrant, community-centered environments where food is our passion. They provide outstanding value, quality, and service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.

Eligibility:

  • You must be above the school-leaving age in your country (School leaving age - GOV.UK).
  • If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
  • You must have the Right to Work in the UK.
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