IT Desktop Support- Maidstone, Kent

TN United Kingdom; Maidstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services partner is seeking an IT Desktop Support professional in Maidstone. The role involves providing technical support and troubleshooting for end-users, ensuring efficient service delivery in a dynamic environment. Candidates should have relevant certifications and experience, with a passion for quality work and excellent customer service skills.

Qualifications

• Minimum 2 years of relevant experience required.
• Freshers and IT students with relevant backgrounds are welcome.
• Willingness to travel 12-18 miles as required.

Responsibilities

• Provide onsite/on-call assistance to end-users.
• Troubleshoot and resolve issues with computer OS and peripherals.
• Perform hardware and software installations.

Skills

Troubleshooting

Customer Service

Analytical Skills

Time Management

Problem Solving

Education

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

PC/Laptop OEM Maintenance Certification

Microsoft Office Specialist (MOS)

Tools

SCCM

Active Directory

Microsoft Office

Job description

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IT Desktop Support - Maidstone, Kent, Maidstone

Client: Axiom Technologies

Location: Maidstone, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 8ee2a2bc0a07

Job Views: 3

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description:

Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.

We are seeking a capable individual to coordinate activities ranging from simple tasks to complex projects. This role involves providing onsite/on-call assistance to end-users within the organization’s desktop computing environment, ensuring timely and accurate service delivery.

IT Skills and Experience:

• Experience with troubleshooting computer OS and peripherals
• Handling different PC operating systems (Windows 7/8 and 10)
• Performing hardware and software installations (knowledge of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Proficiency in MS Office tools installation and troubleshooting
• Excellent customer service and interpersonal skills
• Field experience supporting various technologies and services
• Advanced troubleshooting skills across Windows, Apple, and virtual operating systems
• Ability to manage time and resources effectively in high-pressure situations

Personal Attributes:

• Good knowledge of infrastructure support
• Strong analytical and problem-solving skills
• Well-organized and detail-oriented
• Excellent communication skills, both oral and written
• Passionate about delivering quality work
• Ability to work independently and in team environments
• Self-motivated and innovative
• Preference for simple, elegant, and effective solutions
• Ability to handle confidential information appropriately

In-depth knowledge of:

• Microsoft Office applications
• PC/Laptop hardware and peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications:

At least one of the following:

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) in desktop support
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role:

• Minimum 2 years of relevant experience
• Freshers and IT students with relevant backgrounds are welcome
• Willingness to travel 12-18 miles as required
• Freelancers are encouraged to apply

What next?

If you're seeking a new challenge and wish to apply, please send your resume to [contact email].