Seasonal Hospitality Team Member - YHA Buttermere

TN United Kingdom; Preston; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Seasonal Hospitality Team Member to join their vibrant team at a picturesque hostel in Cumbria. This role offers the chance to engage with guests, provide exceptional service, and be part of a friendly environment surrounded by stunning landscapes. With flexible working hours and a commitment to employee well-being, this position is perfect for those looking to make a positive impact while enjoying the beauty of the outdoors. Join a team that values personal growth and offers various exclusive benefits to enhance your experience.

Benefits

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program

Qualifications

• Experience in face-to-face customer service roles.
• Ability to work in a team and help others achieve goals.
• Excellent timekeeping and flexibility for shifts.

Responsibilities

• Provide exceptional customer service to guests.
• Assist with check-ins, check-outs, and food service.
• Maintain cleanliness and comfort in the hostel.

Skills

Customer Service

Teamwork

Time Management

Flexibility

Ability to Handle Pressure

Job description

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Seasonal Hospitality Team Member - YHA Buttermere, Cumbria

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Client:

Location:

Cumbria, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

d5d52568be22

Job Views:

2

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Hospitality Team Member

Fixed term, flexible contract

Full time, 25 hours per week

£12.21 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Are you looking for a fun and varied job in hospitality? YHA Buttermere are looking for a Hospitality Team Member to join their team! YHA Buttermere is located overlooking the lake and above the picture-perfect village of Buttermere. It’s surrounded by some of the highest mountains in England, High Stile, Grasmoor and Great Gable. The valley is amongst the most scenic in the whole country and offers an unrivalled opportunity for a host of outdoor pursuits such as Fell Running, Climbing, Wild Swimming and Walking. The hostel offers a warm and friendly welcome to the wide range of guests we have staying from sole use School groups to families and individuals, all keen to appreciate this beautiful part of the Country.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.