High Cost Medicines and Homecare Administrative Assistant

Chelsea and Westminster Hospital NHS Foundation Trust; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Support Role in Homecare Administration. The successful candidate will assist the Lead Divisional Pharmacist and the Team Lead in managing homecare prescriptions and ensuring high-quality customer service. This role involves administrative tasks, database management, and promoting inclusive practices within the team.

Qualifications

• Experience in administrative support roles.
• Strong communication skills for customer interactions.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Assist with administrative tasks and maintain the homecare database.
• Provide high-quality customer care as the first point of contact.
• Process prescriptions and manage invoices and correspondence.

Skills

Customer care

Administration

Database management

Tools

WellSky system

Job description

To provide support to the Lead Divisional Pharmacist for Clinical Commissioning and Homecare (LDPCCHC) and Team Lead High Cost Medicines and Homecare (TLHCMHC), ensuring that all homecare prescriptions and invoices are processed efficiently.

To assist with administrative duties as requested by the LDPCCHC and TLHCMHC. Duties may include supporting the development and update of specific operating procedures (SOPs).

To maintain the homecare database accurately and in a timely manner, escalating any issues to the TLHCMHC.

The Post Holder will provide a high-quality customer care first point of contact service with clinical and non-clinical teams across both sites, relating to prescriptions, invoices, or any other issues related to the home delivery of medicines. The types of persons the Post Holder will communicate with include:

• Clinicians (Doctors, Nurses, Pharmacists)
• Finance staff
• Homecare provider staff
• Patients and relatives

To support patient experience activities, including audits related to patient satisfaction.

To contribute to the review and evaluation of administrative systems, procedures, and policies to facilitate improvements and developments.

To support the organisation in achieving excellence by promoting equal opportunities, fairness, equity, and inclusion through best practice working.

To follow all homecare policies and procedures to ensure smooth day-to-day operations, providing feedback and updates as systems change.

To open and organise post, prioritising prescriptions sent to the homecare team during the day, and escalating urgent prescriptions to homecare providers via email and telephone.

To process all homecare prescriptions through the WellSky (formerly JAC) system daily, upload prescriptions onto the homecare administration system, and resolve prescription queries by liaising with:

• Clinical pharmacists
• Specialist nurses
• Prescribers
• Relevant homecare provider staff

To answer homecare telephone calls professionally, eliciting necessary information to address queries, and liaising with providers and patients to ensure timely deliveries.

To receive invoices via the Pharmacy JAC system, process payments through finance, and maintain records of processed invoices, monitoring expenditure against budgets.

To regularly check the generic homecare email account and escalate problems or queries as needed.

Chelsea and Westminster Hospital NHS Foundation Trust is a top-performing and safe trust, operating two main acute hospital sites and award-winning clinics across North West London. We serve a diverse population of 1.5 million, providing comprehensive clinical services, and are rated 'Good' by the CQC in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We invest in our facilities, including a £30 million expansion of critical care and an £80 million ambulatory diagnostic centre. We are committed to equal opportunities, valuing diversity and actively encouraging applications from underrepresented communities.

If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites.

For further information or informal visits, contact:

Name: Ryan Raffoul
Job title: Team Lead - High Cost Medicines and Homecare
Email: [e-mail]
Telephone: [phone]