Senior IT Engineer - Infrastructure Operations

AlixPartners, LLP; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior IT Engineer for Infrastructure Operations. This role involves supporting a dynamic server environment, managing daily systems, and ensuring compliance through routine audits. The ideal candidate will thrive in a hybrid work model, balancing in-office collaboration with remote flexibility. With a focus on innovation and inclusivity, this position offers the chance to make a lasting impact while working with cutting-edge technologies. If you are passionate about IT infrastructure and eager to contribute to a collaborative team, this opportunity is perfect for you.

Benefits

Health Benefits

Flexible Time-off Policies

Financial and Retirement Benefits

Qualifications

• Significant experience with Microsoft Windows and Server OS.
• Knowledge of enterprise IT principles and experience with hardware/software.

Responsibilities

• Support the AlixPartners Server environment and daily systems management.
• Assist with compliance maintenance patching and performance monitoring.

Skills

Microsoft Windows

Windows Server OS

Active Directory

VMware ESXi

PowerShell Scripting

Analytical Skills

Problem-Solving Skills

Customer Service Mindset

Time Management

Effective Communication

Tools

Microsoft System Center Suite

Cisco UCS

M365 platform

Job description

Senior IT Engineer - Infrastructure Operations

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday.

What you’ll do

• Support the AlixPartners Server environment as a key member of the Datacentre Infrastructure Operations team.
• Assist with daily systems management and tuning, including maintenance and trend analysis of the data centre infrastructure.
• Provide day-to-day technical, administrative, and functional support for AlixPartners infrastructure systems.
• Assist with the maintenance and support performance monitoring platforms and tools.
• Support Microsoft 365 services including Exchange Online, Teams, Intune, SharePoint, and OneDrive.
• Assist with Proofpoint daily task and administration.
• Assist with compliance maintenance patching for Windows Operating Systems and 3rd party applications.
• Support a multi-site Windows Active Directory Environment.
• Conduct routine hardware and software audits of all supported systems to ensure compliance with established standards, policies, procedures, and requirements.
• Tier 1 and 2 troubleshooting and manage calls/tickets from the End User Productivity Support team.
• Assist with automation tasks and scripting modifications.
• Acquire knowledge, via both formal and on-the-job training, of the various 3rd party packaged software applications and custom solutions used to provide system monitoring, management, and reporting within the AlixPartners environment.
• Assist with ensuring a stable implementation and support of enterprise servers, as well as VMware ESXi environments.
• Participate in the creation (or modification) of documentation activities related to system configuration, policies, and procedures.
• Additional responsibilities as identified.

What you’ll need

• Significant experience with Microsoft Windows, Windows Server OS.
• Experience with supporting a multi-site Windows Active Directory Environment.
• Knowledge of general enterprise IT principles and practices, including experience with both hardware and software architectures.
• Experience with VMware ESXi and related technologies.
• Knowledge of Microsoft System Center Suite (SCOM, SCORCH, SCEM).
• Experience with Monitoring and alerting systems.
• Knowledge of Cisco UCS servers and Fabric Interconnect environments.
• Knowledge of PowerShell Scripting and application packaging.
• Familiarity with M365 platform.
• Proven analytical and problem-solving skills with the ability to quickly research new platforms and issues.
• Collaborative style and customer-service mindset with the ability to interact professionally with a diverse group of people at all levels.
• Excellent organization and time management skills with the ability to prioritize tasks.
• Independent worker with a sense of urgency in a complex and changing working environment.
• Effective written and verbal communication skills in English.
• Experience in a 24x7x365 service delivery model supporting mission-critical business operations.
• Willingness to work outside of normal business hours, and as unique projects/needs arise.
• On-Call Responsibilities outside of regular working hours and participate in monthly maintenance activities.
• Ability to work full time in an office and remote environment.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.

The firm offers market-leading benefits that provide flexible options to support our employee’s needs including health benefits to help prioritize their physical and emotional well-being, time-off policies to help to recharge, and financial/ retirement benefits that offer income protection and support long-term planning.

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, colour, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.