Store Colleague

TN United Kingdom; Epsom; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an innovative retail company as a Sales Assistant, where you will play a crucial role in delivering exceptional customer experiences. This position offers numerous opportunities for career development and progression. You will be responsible for providing outstanding customer service, driving sales, and maintaining high merchandising standards. With a focus on teamwork and achieving store targets, you will thrive in a dynamic environment that values personal growth and professional development. Embrace the chance to work in a fast-paced setting while enjoying various employee benefits and discounts.

Benefits

25% Company Discount

Exclusive Retail Deals

Access to Counselling Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Opportunities to Volunteer

Qualifications

• Positive attitude towards a fast-paced, customer-focused retail environment.
• Confident interpersonal and communication skills.

Responsibilities

• Provide exceptional customer service and greet customers warmly.
• Drive and exceed sales targets using in-store devices.

Skills

Customer Service

Interpersonal Skills

Sales Skills

Flexibility

Job description

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities:

1. Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
3. Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
4. Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
5. Process sales transactions, including cash handling and card payments accurately.
6. Upsell and cross-sell products to maximise sales opportunities.
7. Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
8. Address and resolve customer queries in a professional manner.
9. Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure all stock on the shop floor is fully replenished.

Skills and Experience:

1. A positive attitude towards a fast-paced, customer-focused retail environment.
2. An ability to view challenges as opportunities for personal and professional growth.
3. Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice through our benefits platform.
• Health cash plans.
• Wide range of internal development courses to support personal and professional growth.
• Access to apprenticeships & accredited qualifications — Earn while you learn and gain nationally recognized qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks, share experiences, and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.