Apprentice Service Desk Agent

Version 1; Belfast; On-site; GBP 20,000 - 30,000; Full time

Job description

This is an entry level position for the Version 1 Service Desk team, where you will be given the opportunity to join a 24/7 Service Desk and End User support team made up of 40+ Service Desk staff covering a wide range of knowledge. Several members of the team are experienced IT graduates who have all gained these skills on the job in the past few years and as such are now operating at Level 2/3. You will manage various Level 1 tasks while gaining invaluable key skills alongside accomplished and knowledgeable teammates. Growth and personal development is something that is expected in this role. If you’re driven to learn, you’ll finish your first year in this role having developed skills on the job that you would not get in any other Level 1 role in the country.

You’ll gain experience working with both staple and cutting-edge technologies, such as Microsoft Windows (End User and Server), Linux, Microsoft Azure, AWS, and more.

You’ll also benefit from a career plan outlined by the Service Desk management team, with clear objectives tracked quarterly to make sure both you and your manager are happy with your performance and development plans to upskill on the job.

Tasks will include:

• Managing customer requests and responding to incidents, i.e. calls for assistance, within a short timeframe.
• Monitoring customer systems for critical alerts and ensuring they are dealt with efficiently.
• Maintaining and supporting customer IT systems such as workstations, Office 365, anti-virus and the individual users.

Qualifications

*Must meet the minimum requirements for the BMET Cyber Security course.*

*Must be eligible for SC security clearance (see additional info for link).*

Desired Skills:

• Motivated individual seeking entry into Ireland’s leading Managed Services Company.
• Solid team player with an excellent attitude.
• No prior IT environment experience or technical exams required (though beneficial).
• Mission-critical role supporting customers’ IT systems.
• High attention to detail and minimal room for error.
• Strong focus on high-quality customer service.
• Diligence in following rules and procedures to resolve issues within required processes and time frames.
• Excellent opportunity for ambitious, driven individuals aiming to break into IT and Managed Services.

Additional Information

100% on site (4 days in Version 1 Belfast office + 1 day Belfast MET Castlereagh Campus).

Applicants must have applied for the Level 5 Cyber Security with Cloud and Network Infrastructure course through Belfast MET starting November 2025.

Version 1's 2025 apprenticeship programme is targeted at people in Northern Ireland who have no formal education higher than Level 4.

SC clearance eligibility info: Link.

The BMET course will start in October but we will be starting the job role in September to get successful applicants onboarded and settled in to the office.

The cut off date for this role is Friday 16th May.

Company Description

At Version 1, we believe in unlocking your potential. We provide cutting-edge training on the latest technologies, empowering our apprentices to deliver high-quality services to our customers. We have partnered with leading training provider, Belfast MET, to create an apprenticeship programme that helps develop IT skill sets and earn industry-recognised certifications. The program's framework enables you to build a strong network with peers across the business while advancing your career in technology.