Lead Decisioning Architect - Pega

TN United Kingdom; Sheffield; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

HSBC is seeking a Lead Decisioning Architect - Pega to join their Data and Messaging Team in Sheffield. The role involves supporting Pega instances, optimizing customer engagement through decision strategies, and collaborating with stakeholders to enhance business performance. Candidates should have extensive experience with the Pega Platform and CRM, along with strong communication skills.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Professional development opportunities

Qualifications

• Extensive experience with the Pega Platform and decisioning implementation projects.
• Deep understanding of CRM and customer lifecycle management.
• Excellent communication skills to influence stakeholders.

Responsibilities

• Support UK Pega instances and implement decision strategies for customer interactions.
• Configure Next-Best-Action Designer for personalized customer engagement.
• Collaborate with stakeholders to translate requirements into decisioning solutions.

Skills

Pega Platform

CRM

Decision Management

Communication

Job description

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Client:

HSBC Global Services Limited

Location:

Sheffield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

eb8f43c84908

Job Views:

3

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services including current accounts, credit cards, personal loans, mortgages, savings, investments, insurance, and wealth management. We also have specialized relationship managers supporting high net worth and ultra-high-net-worth clients.

Under the Digital First strategy, Wealth & Personal Banking UK is transitioning from a data-rich to data-driven organization; the Data and Analytics department is central to this transformation. The department delivers data analytics, machine learning (ML), and management information used to measure, automate, and improve business performance.

The Lead Decisioning Architect - Pega role is within the Data and Messaging Team, supporting HSBC UK (including HSBC, first direct, and M&S Bank).

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare, enhanced maternity and adoption pay, and a contributory pension scheme.

In this role, you will:

• Support all UK Pega instances within the UK CRM Systems Team and act as an architect to implement comprehensive decision strategies for customer interactions across all channels.
• Configure the Next-Best-Action Designer to optimize customer engagement through personalized experiences and ensure the Pega Customer Decision Hub (CDH) matches business requirements.
• Operate across all phases of the application systems project lifecycle, applying business knowledge and technical skills.
• Design and develop new channels, analyze channel performance, and identify opportunities for commercialization and innovation.
• Collaborate with business stakeholders to translate requirements into effective decisioning solutions, interacting with enterprise architects and translating requirements into strategy design.

To succeed in this role, you should meet the following requirements:

• Extensive experience with the Pega Platform, including enterprise software implementation and familiarity with Pega Customer Decision Hub or Decision Management.
• Experience leading complex decisioning implementation projects with a deep understanding of CRM, contact strategy, and customer lifecycle management.
• Experience in analysis, requirement gathering, design, and development of decisioning-based application systems.
• Knowledge of the campaign management lifecycle is highly desirable.
• Excellent communication skills, with the ability to convey complex concepts effectively and influence stakeholders.

This is a hybrid working role based in Birmingham, Sheffield, Chester, or Leeds.

At HSBC, we value diversity and inclusivity, committed to creating accessible workplaces for everyone, including those with disabilities or neurodivergence. We welcome candidates who require accommodations during the recruitment process.