Asset Manager - Complex Cases

MMP Consultancy; Northampton; On-site; GBP 61,000; Full time

Job description

MMP Consultancy is seeking an Asset Manager to lead and oversee a successful team managing Complex Cases, including Disrepair/Damp, Mould and Condensation issues. This is a permanent position to start as soon as possible on a salary of £61,000 per annum to be based in Northamptonshire.

This role provides an exciting opportunity to contribute to the delivery of the client's annual asset investment programme, ensuring that customer needs are at the forefront of all activities.

The successful candidate will be responsible for managing contracts, supporting compliance, and delivering high-quality service across all asset investment and estate management services.

As Asset Investment Manager, you will:

1. Lead a team of Property Surveyors and Complex Case Admin, driving performance improvements.
2. Manage a diverse caseload, addressing disrepair and complex asset issues.
3. Oversee the delivery of planned and responsive investment programmes, ensuring they meet budgetary and quality expectations.
4. Act as an Expert Witness when required and ensure the consistent management of contracts.
5. Work closely with residents and contractors to ensure customer satisfaction and value for money in all investment projects.
6. Monitor and manage contractor performance, ensuring compliance with health and safety regulations.

Key Responsibilities

1. Lead and manage asset investment projects, focusing on disrepair cases and complex issues.
2. Drive continuous improvement in customer service and operational performance through strategic asset investment.
3. Ensure the effective delivery of annual planned works programmes and manage contractor relationships.
4. Provide leadership during periods of organisational change, supporting staff through effective interventions.
5. Oversee budget control and ensure value for money across the asset investment programmes.
6. Develop and implement action plans to address any budgetary variances.
7. Promote a culture of safety, ensuring compliance with health and safety regulations.

Essential Qualifications and Experience:

1. RICS or CIOB qualification
2. Degree level education in building or construction
3. Significant experience in case management and understanding of legal protocols
4. Knowledge of the housing sector and building construction
5. Proven experience of delivering asset investment programmes to leaseholders and tenants
6. Strong leadership and performance management skills
7. Excellent organisational, communication, and project management abilities
8. Full clean UK driving licence