Customer Support T1 (UK) | Remote

Hubstaff; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Customer Support Representative to join their remote team in the UK. The role involves providing effective support via email and chat, ensuring customer satisfaction. Ideal candidates will have strong communication skills, empathy, and experience in a customer-facing role. The company offers competitive compensation and a thoughtfully designed benefits package, including health benefits and paid time off. Join a team that values flexibility and growth in the remote work environment.

Benefits

Competitive health and retirement benefits

Paid time off

Annual stipends for home office

Regular salary reviews

Transparent career framework

Qualifications

• Must be based in the United Kingdom.
• 2+ years of experience in a customer support role.
• Proven experience managing live chat conversations.

Responsibilities

• Respond to customer inquiries via email and live chat.
• Collaborate with a global support team.
• Spot trends and share insights to improve processes.

Skills

Written Communication

Empathy

Problem Solving

Attention to Detail

Organizational Skills

Proactivity

Education

2+ years in Customer Support

Tools

Intercom

HubSpot

Zendesk

Job description

Join to apply for the Customer Support T1 (UK) | Remote role at Hubstaff

Join to apply for the Customer Support T1 (UK) | Remote role at Hubstaff

This range is provided by Hubstaff. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Hubstaff

At Hubstaff, we’re looking for a tech-savvy, empathetic, and growth-oriented Customer Support Representative to join our remote support team. You'll play a key role in helping customers succeed with our product by offering timely, friendly, and effective support — primarily via email, chat, and occasional screen shares or video calls.

This role is ideal for someone who loves problem-solving, enjoys helping others, and thrives in a fast-paced, remote environment.

What Your Day-to-Day Will Look Like

• Respond to customer inquiries via email and live chat, using our support tools (Intercom, internal docs, etc.)
• Occasionally support customers through screen shares and video conferencing
• Collaborate with a global support team to resolve issues quickly and effectively
• Escalate complex problems appropriately and ensure follow-through
• Spot trends and share insights to help improve processes and documentation

Who You Are

You might be a great fit if you:

• Have strong written communication skills and can explain complex ideas simply and clearly
• Show empathy and patience — especially when helping customers solve problems
• Love helping others and feel fulfilled when a customer says “thank you, that really helped”
• Enjoy learning and are eager to improve both your support skills and product knowledge
• Are curious about tech and enjoy diving into tools, integrations, and automation
• Are proactive and take initiative in finding better ways to support users

What You’ll Need

Must-haves:

• Must be based in the United Kingdom (candidates outside the UK will not be considered)
• 2+ years of experience in a customer support or client-facing role, ideally in a remote SaaS environment
• Proven experience managing live chat conversations (around 50% of this role will involve chat support)
• Excellent written English communication with a friendly, professional, and clear tone
• Strong attention to detail, organizational skills, and ability to follow structured processes
• Comfortable working with KPIs, performance metrics, and internal documentation
• Reliable internet connection and ability to work full-time during EMEA business hours (Monday to Friday)

Nice to have:

• A natural curiosity for software systems, automation tools, or learning new technical skills
• Experience using HubSpot or similar customer support platforms (e.g., Intercom, Help Scout, Zendesk)
• Interest in scripting, using tools like Zapier, or exploring technical workflows

Why You Should Apply:

Competitive Compensation

• This role is open to employees in the UK only (not contractors).

We offer a thoughtfully designed benefits package that balances local standards with Hubstaff’s commitment to flexibility, well-being, and growth. While the exact offerings vary by country, all full-time employees can expect:

• Competitive health and retirement benefits, aligned with local practices.
• Paid time off that respects local laws and provides space to recharge.
• Annual stipends to support your home office, professional development, or overall well-being.
• Regular salary reviews tied to performance and growth.
• We offer a transparent career framework within the Support team, so you always know what’s expected and how to grow into more senior roles.

Freedom & Flexibility

• Fully Remote Position (UK only): Work from anywhere in the United Kingdom.
• Celebrate Success Together: Join us for unforgettable annual retreats in stunning locations — past events included the Dominican Republic, Mexico, and Ibiza, Spain. Where will we go next?

Be Part of Our Mission

• Empower the Future of Work: Hubstaff has been remote-first for over 13 years, helping shape the future of work.
• Proven Track Record: We've experienced strong, organic growth and secured our first external investment in 2023 to scale even faster.
• The Best is Yet to Come: Help build what’s next. Your impact here matters — for our product, our customers, and the global workforce.

Company Overview

Our mission is to empower people to have their most productive workday. To do this we have built the industry-leading workforce analytics platform for remote and distributed teams. We were an early believer in the remote work trend and have been one hundred percent remote from day one, which was over a decade ago. With a focus on transparency and accountability, our software provides valuable insights about work habits. Our platform powers time and activity tracking, shift/schedule management, as well as invoicing, and payments for over 95,000 businesses. But we are just getting started. We believe that the remote work trend represents the biggest tectonic shift in the business world since the advent of the PC and that the majority of companies will have a tool like Hubstaff in their tech stack within the next decade. We have a winning culture and want to talk to you about how to help us continue our incredible momentum.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development

Referrals increase your chances of interviewing at Hubstaff by 2x

Sign in to set job alerts for “Customer Support Specialist” roles.

Customer Success / Customer Support - London - 2025

London, England, United Kingdom 1 week ago

Customer Support Specialist - United Kingdom

London, England, United Kingdom 1 month ago

Phone Support Specialist (Fincrime - Fraud)

Greater London, England, United Kingdom 2 days ago

Greater Bristol Area, United Kingdom 2 days ago

Greater Bristol Area, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 2 days ago

Manchester, England, United Kingdom 2 days ago

Stoke-On-Trent, England, United Kingdom 2 days ago

Edinburgh, Scotland, United Kingdom 2 days ago

St Albans, England, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 2 days ago

Staines-Upon-Thames, England, United Kingdom 2 days ago

Leeds, England, United Kingdom 2 days ago

London, England, United Kingdom 3 months ago

Coventry, England, United Kingdom 2 days ago

Enterprise Customer Support Specialist (Remote, Europe Full Time Contract)

London, England, United Kingdom 1 week ago

Evening Document Production Specialist (Remote, Part Time - 4pm to 9pm)

Glasgow, Scotland, United Kingdom 2 days ago

Workflow Coordinator / Document Production Specialist (Remote 2pm - 10pm)

London, England, United Kingdom 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.