Executive Director of Operations

GS2 | B Corp™; London; On-site; GBP 130,000 - 150,000; Full time

Job summary

Join a mission-driven organization as the Executive Director of Operations, leading efforts to provide safe and supportive housing for vulnerable individuals. This role offers a unique opportunity to shape the future of supported housing, working closely with the Executive Management Team and directly impacting lives. With a focus on values-driven leadership, you will foster relationships with stakeholders while ensuring compliance with health and safety regulations. Be part of an organization committed to transforming lives and making a real difference in the community, all while enjoying a competitive salary and comprehensive benefits.

Benefits

Health Insurance

Healthcare Cashback Plan

Up to 6% Employer Pension Contributions

Flexible Work Arrangements

Life Assurance (3x Salary)

Qualifications

• Proven experience in leading housing and customer service functions.
• Strong understanding of health and safety and regulatory requirements.

Responsibilities

• Lead across Supported Housing, General Needs Housing, and Customer Services.
• Ensure compliance with health and safety and governance standards.

Skills

Leadership in Supported Housing

Health and Safety Compliance

Stakeholder Engagement

Governance and Regulation Knowledge

Education

Degree in Management or Related Field

Job description

Full Job Description

Executive Director of Operations

£130,000 plus £5,000 car allowance per annum

Based: London

This is an exceptional opportunity to join the Executive Management Team, reporting directly to the CEO of a mission-driven organisation dedicated to providing safe, stable, and supportive housing for some of the most vulnerable people in society.

About The Role:

At Salvation Army Homes, the people we provide homes for and support are some of the most vulnerable in society. We aim to create an environment where they feel respected, valued, and encouraged. Joining our Executive Management Team allows you to make a tangible contribution to our mission of Safe Homes, Transforming Lives.

You will join at an exciting time as we are one year into our new “Pathway to Excellence” corporate strategy. Our recent inspection grading of G1/V2/C2 provides a strong foundation for growth.

You will be the executive lead across Supported Housing, General Needs Housing, Customer Services, Asset Management, and Safeguarding. Demonstrated experience in successfully leading these functions is essential. Sound knowledge of health and safety compliance, governance requirements, regulation, and relevant legislation is also required.

About You:

We seek a values-led individual who aligns with our values and behaviours, can serve as an ambassador for the organisation, and lead by example. The ability to develop excellent working relationships with key stakeholders and partners is crucial.

Our ethos is rooted in Christian values. While you may be of that faith, of a different faith, or no faith, your drive and commitment to our ethos should be evident in your leadership.

About Us:

Salvation Army Homes is a registered social landlord and one of the UK’s leading providers of supported housing. We are dedicated to transforming lives by providing accommodation and support for vulnerable members of society, including those with complex needs or experiencing homelessness.

Our goal is to work with individuals to build on their strengths through person-centred, individualised strategies that support recovery and positive behaviour. To succeed, we need the best people. Our workforce is our greatest asset, and recruiting top talent is vital to our continued success in delivering quality housing, support, and resettlement services to our residents.

Benefits include: health insurance, healthcare cashback plan, up to 6% employer pension contributions, flexible work arrangements, and life assurance (3x salary).

As an equal opportunities employer, Salvation Army Homes is committed to fair treatment and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We welcome applications from all backgrounds without bias or discrimination.

For a confidential discussion about this opportunity, please contact GS2 Partnership: Naz Bhad at 0203 854 8327 or James Williams at 0203 854 3295.