Retail Customer Advisor (Falkirk) - 16 hours

TN United Kingdom; Falkirk; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading telecommunications company as a Retail Customer Advisor, where you will enhance customer experiences and drive sales. This role emphasizes customer service excellence and teamwork, with full training provided. Enjoy a competitive pay and benefits package, including a free staff handset and generous holiday allowance.

Benefits

Free staff handset + unlimited SIM card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days plus 2 bank holidays and 3 personal days

Tastecard membership

Money to spend with Uber

Access to discounts across retailers

Opportunity to win awards monthly and annually

Qualifications

• Eager to 'wow' customers by demonstrating how technology can transform everyday moments.
• Ambition and a drive to learn are most important.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting innovative products.
• Achieve personal and store KPIs by driving sales.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

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Client:

Three UK

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8793fa8cd34b

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve high standards across Three while hitting sales targets as a team.

Key Responsibilities:

1. Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
2. Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
3. Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
4. Solution Efficiency: Provide personalized solutions for general mobile or network-related inquiries, ensuring prompt resolutions.

Qualifications:

We seek individuals eager to 'wow' customers by demonstrating how technology can transform everyday moments into something extraordinary.

Key qualities include:

• Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team, contributing positively.
• Problem Solving: Resourceful and proactive in resolving customer inquiries and challenges.

Full training will be provided; prior knowledge of our products is not required. Ambition and a drive to learn are most important.

Join a business that invests in your talent, empowering you to innovate, collaborate, and grow. We offer ongoing development opportunities to build your skills and confidence, enabling you to excel as a Customer Advisor and beyond.

Additional Information:

We are a people-focused business. We strive to look after our customers and colleagues, fostering an inclusive culture that supports and inspires daily. We offer a competitive pay and benefits package that rewards hard work and supports well-being.

Benefits include:

• A free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days plus 2 bank holidays and 3 personal days (pro-rata)

Retail-specific benefits:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across retailers, activities, gyms, and health clubs via Perks at Work
• Opportunity to win ‘Three Celebrates’ awards monthly and annually

Our diverse and inclusive team values everyone’s unique contributions. We support equality and encourage applications from all backgrounds. If you do not meet every requirement, your other attributes may still make you a great fit. We are committed to disability inclusion and can provide reasonable adjustments during the application process.

We look forward to your application to join Team Three!