Customer Service Advisor

JOB TITLE: Customer Service Advisor

LOCATION: Gyle Shopping Centre

SHIFT PATTERN: Saturday & Sunday, 27.5 HOURS PER WEEK

PAY RATE: £12.00 PER HOUR

Gyle Shopping Centre is one of Edinburgh’s prestige retail outlets, benefiting from easy commuting from Edinburgh city centre and surrounding areas. It offers free parking and discounted benefits from certain retailers. As part of the ABM security team, you will also benefit from full uniform with an annual refresh, access to Perks at Work employee benefit scheme which includes discounted Evouchers for most retailers, including gyms, holidays, and car rentals. This position is for a Part Time Customer Service Advisor working 8 hours per week, on a Saturday 9am - 6pm and Sunday 10am - 6pm, at £12.00 per hour. We offer 28 days annual leave including public holidays (pro rata for part-time workers).

Online E-learning is readily available, supporting our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach makes this a fantastic opportunity to join our team.

Gyle Shopping Centre Customer Service Advisors are responsible for the safety and welfare of members of the public who visit the Centre, ensuring they have a pleasant shopping experience without fear of incidents affecting that experience. They are also responsible for ensuring that assistance is provided to all customers who visit Gyle.

Main Duties & Responsibilities:

1. Issue of Gyle Shopping Centre Gift Cards
2. Booking in & out mobility equipment
3. Answering the phones
4. Assisting with various admin tasks
5. Dealing with customer complaints
6. Assisting all members of the public when requested
7. Attending first aid incidents
8. Fire/bomb evacuation
9. Dealing with lost/missing persons
10. Dealing with lost/found property
11. Passing on information to Security in relation to incidents within the Centre
12. Reporting defects/spillages within the Centre

Person Specification:

1. Availability as and when required including evenings and weekends depending on shift patterns
2. Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures
3. Have strong customer service skills
4. Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure
5. Maintain critical standards for professionalism, service, speed, and quality assurance
6. Adhere to new policies and procedures to ensure that a respectful workplace exists

Essential:

1. Sound communication skills

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money, and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services, providing essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries. In the UK, we’re proud to service iconic sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.