Applications Manager - EU

TN United Kingdom; Pangbourne; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join an international business near Reading as a Technical Support Specialist. This role involves providing technical support to customers and collaborating with sales teams to drive growth. You will maintain documentation and ensure timely product developments while enjoying a hybrid working model. The company values a safe and collaborative environment, offering comprehensive benefits.

Benefits

Private Healthcare

Pension Contributions

Annual Leave

Cycle Scheme

Employee Assistance

Life Assurance

Volunteering Opportunities

Qualifications

• Proven experience in sales and engineering roles.
• Customer-facing experience with strong interpersonal skills.

Responsibilities

• Ensure prompt technical support to all customers and partners.
• Collaborate with sales directors to support profitable growth.
• Maintain accurate data in internal systems like SAP and Salesforce.

Skills

Interpersonal Skills

Communication

Collaboration

Education

Bachelor’s or Master’s Degree in Engineering

Tools

Microsoft Office

Salesforce

SAP/S4H

SharePoint

Job description

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  Job Description

  Would you like to work 40 hours per week (Monday to Friday) in a hybrid working model (2 days in office, 3 days at home)? Join a friendly international business near Reading.

  Key Responsibilities

  • Ensure prompt technical support to all customers, sales staff, and XP distribution partners.
  • Coordinate with other XP departments to ensure timely access to required information and customer requests.
  • Collaborate with sales directors and managers to support profitable growth, including applications support, project management, testing, evaluation, and customer support.
  • Stay updated on and contribute to standard product developments.
  • Maintain in-depth knowledge of legislation, specifications, relevant power products, and their impact on our range; communicate effectively with internal and external customers.
  • Verify and deliver customer-specific products, often modified standard or value-added developments, using internal or external resources.
  • Ensure timely and within-budget completion of customer-specific product developments.
  • Provide product information and training; participate in relevant sales and technical meetings.
  • Maintain good relations with suppliers.
  • Keep internal documentation, including datasheets, application notes, approval documents, BOMs, test specifications, and build instructions, up to date.
  • Maintain accurate data in internal systems such as SharePoint, SAP/S4H, and Salesforce.

  Qualifications

  • Bachelor’s or master’s degree in engineering or relevant experience.
  • Proven experience in sales and engineering roles.
  • Customer-facing experience with strong interpersonal skills.
  • Ability to work collaboratively across teams.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office; knowledge of Salesforce, SAP/S4H, and SharePoint is advantageous.
  • Background in Power Supply, Industrial, or Medical Industry is preferred.

  Additional Information

  XP Power offers a safe and collaborative working environment, comprehensive benefits including private healthcare, pension contributions, annual leave, cycle scheme, employee assistance, life assurance, and volunteering opportunities. We value our employees and strive to provide an enriching experience that empowers them to deliver exceptional service to our customers.