12 Month FTC, HR Shared Services Administrator

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial group is seeking an HR Shared Services Administrator for a 12-month fixed-term contract in London. The role involves supporting employee inquiries, managing HR data, and ensuring compliance with policies. Candidates should possess strong collaboration and coaching skills, with a focus on data integrity and service improvement.

Qualifications

• Experience in HR shared services or administration preferred.
• Strong communication skills to coach and educate employees.
• Ability to manage data and ensure compliance with HR policies.

Responsibilities

• Respond to tier 1 support inquiries from employees.
• Manage pre-employment processes and documentation.
• Ensure data integrity and compliance in HR systems.

Skills

Data integrity

Collaboration

Coaching

Problem-solving

Tools

Workday

Job description

Job Title: 12 Month FTC, HR Shared Services Administrator, London

Client:

MUFG

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a82651bc6e0d

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

Job Description:

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

• Respond to and resolve tier 1 level support to all employee/stakeholders at all levels within MUFG, keeping key stakeholders updated on the status of tasks
• Coach managers and employees to use Tier 0 tools where available, and educate on Workday processes and user guides
• Provide entry level policy advice to line managers and supporting vanilla ER queries. Escalate to HRSS Analyst or more senior members of the team when appropriate
• Partnering with others to support client centric approach and building a network of contacts to collaborate with
• Creating, assign and resolve cases in accordance with standard operating procedures, policies and service level agreements
• Lead on all pre-employment processes including but not limited to, the production of all new hire documentation such as contracts, offer packs with the relevant documentation for each entity and hire, dependant on role and right to work checks.
• Data entry and data maintenance in Workday or other business systems, completing payroll instructions, and other employee correspondence.
• Data entry and data maintenance in relation to all employee information, championing data integrity and utilising the system to its full capability. Ensuring adequate controls in place to reduce errors. Ensure appropriate internal procedures and controls are in line with best practice HR.
• Responsible for the document management processes within HR Shared Services, ensuring that all required documentation is filed accordingly to employee personnel records.
• Provide support on the reporting of issues, including the pre-employment screening processes and escalates situations as appropriate when in doubt.
• Process and reconcile purchases and invoices within the HR function as per Inter-Department Agreements
• Actively support management in the identification and implementation of continuous service improvement initiatives within HR Shared Services e.g. suggesting enhancements to Intranet / Help by AskHR pages to reduce queries or improvements to working practices
• Ensure all services delivered are done so in accordance with agreed policies and procedures and contribute towards delivering a high level of client service
• Manage queries and process actions as per the relevant Inter-Department Agreement with each HR Centre of Excellence including but not limited to Benefits, HR Advisory, Learning and Development, Organisational Development and Performance
• Data maintenance of the Learning Management system (LMS) ensuring all regulatory training is uploaded and ready for launch, along with reporting and working with the SMEs to ensure system accuracy.
• Coach managers and employees to use Tier 0 tools where available, and educate on Workday processes and user guides

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.