Air Logistics Customer Care Team Lead - Sterling

TN United Kingdom; Slough; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading logistics company as an Air Logistics Customer Care Team Lead in Slough. In this dynamic role, you'll manage client interactions and ensure operational excellence in a fast-paced environment. The position offers opportunities for professional growth and a supportive work culture with comprehensive employee benefits.

Benefits

Pension plan

Employee assistance programme

Discounts and benefits

Qualifications

• Proven experience in aerospace and supply chain industry.
• Strong understanding of aviation sector and time-critical shipments.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage client interactions and coordinate job orders.
• Ensure high-quality customer service and implement new systems.
• Provide timely client updates and handle job orders.

Skills

Logistics

Customer Service

Problem Solving

Operational Efficiency

Team Supervision

Job description

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Air Logistics Customer Care Team Lead - Sterling, Slough

Job Details

• Client: [Client Name]
• Location: Slough, United Kingdom
• Job Category: Other
• EU work permit required: Yes
• Job Reference: 151135e3657d
• Job Views: 4
• Posted: 21.05.2025
• Expiry Date: 05.07.2025

Job Description

Join Sterling and take on a dynamic role where customer service and operational excellence go hand in hand. As part of our team, you'll play a key role in streamlining processes, fostering effective communication, and delivering exceptional client support. Be a part of a company that values precision, efficiency, and customer satisfaction!

Your Role

In this role, you'll be responsible for managing client interactions, coordinating job orders, ensuring smooth communication, and maintaining high service standards. Your ability to problem-solve and support both customers and colleagues will be key to success. Note that this is a 4 on 4 off position.

Your Responsibilities

• Ensure high-quality customer service by maintaining efficient procedures and systems within the team.
• Oversee the implementation of new systems within the team to enhance efficiency and workflow.
• Provide timely client updates and follow-ups, including notifications on service progress, delays, and resolutions.
• Prepare and deliver accurate service quotes, offering comprehensive pricing details.
• Handle client job orders, including routing, service classification, and deadline management.
• Ensure all Standard Operating Procedures (SOPs) and Compliance Operating Procedures (COPs) are adhered to by staff, maintaining operational consistency.
• Support ongoing staff development, ensuring adherence to company policies and performance standards.

Your Skills and Experiences

• Proven experience in the aerospace and supply chain industry, demonstrating expertise in logistics and operational efficiency.
• Strong understanding of the aviation sector, with hands-on experience managing time-critical shipments across multiple service options.
• Background in customer service and preferably team supervision.
• Ability to thrive in a fast-paced and demanding setting, maintaining accuracy and meeting strict deadlines.
• A strategic problem-solving mindset, with the ability to assess challenges and implement effective solutions.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.